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SalaryADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.
ADTRAV is seeking a Travel Agent - Leisure to utilize sales and customer service skills to attract and retain leisure clients and plan vacations and trips based on the client’s needs.
Essential Duties and Responsibilities include the following:
- Provide consultations with potential and current clients to assist them in making vacation plans with our company.
- Work with suppliers to create vacation packages and itineraries for clients.
- Book and issue airline, hotel, car, and other tour reservations through GDS system, accurately and efficiently.
- Oversee all stages of the travel management process including payables/receivables, client care, confirming travel arrangements.
- Utilize techniques to build a portfolio of clients within your personal network, in addition to serving clients sourced by the company.
- Be responsive to clients throughout the planning process.
- Meet all KPIs as required for the position (e.g., revenue generation, average commission, conversion rate, service fee penetration).
- Document all information in the CRM to track contacts and the stages of the planning process.
- Utilize various applications, including GDS, online booking tools, and various internal applications.
- Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients.
- Adhere to company policies and procedures.
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required.
- At least 2 years of leisure travel experience, with emphasis on using a consultative planning approach.
- Minimum 2 years of successful sales experience.
- Strong knowledge of GDS systems, Sabre and/or Amadeus preferred.
- Working knowledge and proficiency in Fly America Open Skies and federal travel regulations.
- Experience booking international travel.
- Strong customer service orientation with proven ability to establish and develop relationships.
- Proficient with Microsoft Office suite (Outlook, Word, Excel, Teams).
- Experience using a CRM to enter and track activities.
- Excellent English written and verbal communication skills.
- Strong attention to detail with emphasis on accuracy and quality.
- Highly self-motivated and able to manage multiple tasks in a fast-paced environment and with minimal supervision.
- Able to respond quickly in a dynamic and changing environment.
- Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
- Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
- Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively.
- Ability to work remotely and meet the company home-office requirements.
- Able to sit and work at a computer for extended periods of time, without leaving the work area.
- Able to work a schedule that falls between Monday-Friday, 7am-7pm CT, as well as after hours and weekend as needed.
- Able to travel up to 15% to attend client, vendor, and company events.
- Able to maintain confidentiality of company and client information.
- Able to successfully pass a credit, criminal, and/or employment reference background check.
ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
