Travel Agency Operations & Strategy Manager (B2B Loyalty)

At Apple Leisure Group we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.

Grow your career as a Travel Agency Operations & Strategy Manager (B2B Loyalty) within Hyatt - Inclusive Collection, one of our 14 industry-leading brands. In this pivotal role, you will be responsible for crafting and spearheading innovative strategies in collaboration with both internal and external sales, marketing, and distribution teams. Your primary objective will be to drive the growth of Hyatt Inclusive Collection advisor direct bookings, ensuring our continued success in the market. 

A successful Travel Agency Operations & Strategy Manager (B2B Loyalty) will:

• Lead commission strategy, processes and reporting for advisor direct bookings. 
• Responsible for developing programs, benefits, policies, incentives and promotions to drive advisor direct bookings.  
• Develops program and promotion KPI and reports on them with executive summary review as needed and required. 
• Work with marketing, sales and loyalty leaders to create B2B direct campaigns in traditional and digital mediums including trade advertising, email & social media.
• Lead the strategy and implementation of the B2B booking technology and affiliate sites.
• Working with internal teams and agency partners to create sales collateral and associated field marketing materials capable of communicating unique brand attributes and selling points to distributors and end users, leading to a notable lift in lead conversions.
• Conducts product trainings to sales teams as needed.  
• Demonstrate a commitment to ALG core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

A successful Travel Agency Operations & Strategy Manager (B2B Loyalty) will have:

• Bachelor’s degree in related field and/or equivalent experience
• 5+ years of B2B travel industry experience, preferably with hotel or tour operator 
• 3+ years experience with Travel Advisor Booking Systems and Management 
• 3+ years experience with Travel Commission  & Commission Systems 
• Proficient in Microsoft office tools 
• Ability to create and conduct PowerPoint presentations 
• Salesforce experience
• Excellent verbal and written communication skills 
• Analytical and problem solving skills 
• Ability to manage ambiguity 
• Collaboration & team skills: with a focus on cross-group collaboration 
• Strong project management skills 
• Spanish speaking would be beneficial but not required 

As North America’s only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising: 

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
• Resort Brand Management: Management of 5-star and 4-star luxury resorts through Hyatt Inclusive Collection® award-winning brand portfolio
• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers

To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.

About Hyatt Inclusive Collection

Hyatt Inclusive Collection offers the luxury leisure market high quality Endless Privileges, UnlimitedLuxury and Unlimited-Fun vacations, where everything is included.

Our Values

At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:

                   Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being

ALG’s Commitment to Diversity & Inclusion

Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments. 

Benefits at a Glance

We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:

• Medical, Dental and Vision Insurance
• Basic Life Insurance
• Short & Long Term Disability
• Paid Parental Leave
• Corporate Wellness Program
• Travel Discounts & Deals
• Paid Time Off & Holidays
• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.