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Form of workSupport Center - Irving
The Transportation Systems Analyst will have primary responsibility for level 1 maintenance and support of the Blue Yonder Transportation Management Systems and Blue Yonder Freight Order Management Systems. The position will be responsible for supporting users from the Michaels Support Center, Michaels DC's, and Vendor Partners on these applications. In addition, the Transportation Systems Analyst will support the Sr. Transportation Systems Analyst as needed.
Major Activities
Blue Yonder TMS Application Support & Maintenance
- Maintain domestic and international tariffs through the following: input ad-hoc lane/rate updates, input annual contract lane/rate updates, maintain monthly dedicated rate updates, maintain weekly/monthly/quarterly fuel rate updates.
- Maintain all carrier and vendor information in TMS, including report distribution lists, contact lists, inputting new carrier and vendor information.
- Work in conjunction with Blue Yonder and Michaels Technology to assist with systems issues and problem resolution.
- Timely review, address, and resolve TMS support cases engaging business partner support where needed and communicating across business partners regarding resolution status.
- Support the Sr. Trans. Analyst as needed.
Blue Yonder Freight Order Management Application (FOM)
- Provide end-user technical support for the FOM application including monitoring and response to FOM support emails.
- Provide resolution to issues from vendors and internal users.
- Execute new user setup and creation.
- Review and address daily error reports.
- Work with Blue Yonder, Michaels Technology, and other vendor partners to ensure minimal system downtime and addressing issues timely.
Other Systems Related Projects
- Process improvement
- Job aid documentation
Other duties as assigned.
Minimum Education
- Bachelor's degree or relevant experience with Transportation Systems and Operations
Minimum Special Certifications or technical skills
- Expert in Microsoft Excel
- Strong problem solving and analytics
- General database structure and query design
Minimum Type of experience the job requires
- 1+ years of experience with TMS (BY/JDA preferred)
- Strong analytical and problem-solving skills.
- Excellent written and oral communication skills, interpersonal skills, tact and diplomacy.
- Significant attention to detail and an ability to quickly spot and fix problems.
Preferred Education
- Bachelor's degree or relevant experience with Transportation Systems and Operations
Preferred Special Certifications or technical skills
- TMS Super User Designation (BY/JDA preferred)
- Experience with EDI, SFTP, and/or API connectivity
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Preferred Type of experience the job requires
- 2+ years of TMS and Freight Order Management experience with a large volume shipper
- 1+ years of Domestic and/or International operations experience
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Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com)
CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. (MIKBenefits.com)
For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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