Transportation Specialist

Job Title : Logistics Transportation Planner

Contact: 6mons

Work Address: Ontario, CA 91761

Working hour: 8:30-17:30

Job Function/Description:

• Serve as the main contact for customer relations
• Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
• Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
• Excellent customer service in all aspects from booking to cargo delivery on time
• Request for quotation with carriers and negotiate the spot rates
• Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
• Communicate daily with customers, carriers, and internal staff
• Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
• Follow up any account issues and communicate/liaison with management to implement/drive solutions
• Analyze service and cost data for actions or recommendations for business improvement
• Report required for service failure, claim, damage, and any other irregularities
• Accuracy of data entry into systems
• Monitor trends and report changes to management

Requirements & Qualifications:

• High School Diploma or GED Required; Bachelor Degree Preferred
• 4~5yr+ work related work experience preferred
• Years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
• Proficient in MS Office applications such as Excel/PowerPoint/Word/Outlook
• Self-motivated and works well under pressure with minimal supervision
• Highly organized with ability to manage multiple shipments, while paying close attention to detail
• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Strong customer service and negotiating skills
• Appropriate phone and email manner with internal and external customers
• Experience with NAFTA/USMCA cross border transportation preferred
• Warehouse and/or manufacturing knowledge preferred

Job Type: Contract

Salary: $34.00 - $36.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Ontario, CA 91761: Relocate before starting work (Required)

Work Location: In person