Transactions Specialist Iv - Dispatch And Verify Team Lead

Join Chase as a Transactions Specialist IVTeam Lead, where you will have the opportunity to make a significant impact on our business results. In this role, you will help lead a dynamic team, offering creative solutions to our customers.

As a Transactions Specialist IVTeam Lead in the Dispatch and Verify department of our Coppell warehouse, you will primarily be responsible for overseeing lower level specialist to ensure smooth daily operations. Tasks will include troubleshooting problems for lower level specialists, communicating daily huddles from upper management to team, and general warehouse duties such as preparing outgoing mail and receiving inbound supplies.

Job responsibilities

• Move pallets of mail from production to shipping area, utilizing pallet jack equipment
• Work with all mail couriers and their deadlines, while Offering clients the following services: First Class Mail presentment, Standard Class Mail presentment, E-certified Mail presentment, United States Postal Services (USPS) Express and USPS International Express Mail presentment, Fed Ex Letter/Packages/Freight presentment, United Postal Service (UPS) Letter/Packages/Freight presentment, and Track One and Inner Office mail presentment
• Interoffice mail preparation and daily metering of mail
• Data reconciliation and entry of production tickets of all files received daily and meeting client service level agreements
• Communicate tasks from upper management to ensure smooth daily operations, Partner with project teams, project managers, and remediation teams to assist/advise as to new product processing/testing
• Trouble shoot problems for any lower level specialist
• Complete order requests for materials to support the production floor
• Load and unload materials utilizing automated forklift machinery
• Daily scanning entry, reconciliation and inspection of all incoming materials

Required qualifications, capabilities, and skills

• Excellent Communication Skills (written and verbal) with prior leadership experience
• Proficient with Microsoft Office applications
• Possess excellent Problem solving, organizational, and attention to detail skills
• Ability to lift 40-70lbs and deliver 200 lbs. supplies utilizing industrial pull/push carts
• Must be able to work overtime, as production demands
• Must be able to stand/walk for an 8 to 10 hour shift
• Must be able to meet and maintain Quality and Productivity standards
• Must be able to adapt to a change in the work environment, included, but not limited to: daily directives from leadership, changes to standard operating procedures, and new technology
• Must be team-oriented, with solid interpersonal skills
• Able to maintain daily positive internal and external interactions, building upon team-driven success
• Able to prioritize assigned work daily based on client Service Level Agreements

Work Schedule: Tuesday - Saturday 12:00pm - 9:00pm

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans