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Form of work
SalaryJob Title: Training Success Coach and Quality Assurance, IT Integration
Department: Information Technology
Location: Remote
About Acrisure
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Training Success Coach and Quality Assurance person will be the subject matter expert on key Acrisure IT services and technology infrastructure in which our partners will be integrated. The Training Success Coach and Quality Assurance person will help ensure a successful integration of our partners with the development of training materials, job aids, communication materials and customer satisfaction (csat) survey.
The Training Success Coach and Quality Assurance person will collaborate with various IT directors, managers, coordinators, and project managers to help with integration and Platform Transformation initiatives.
Responsibilities:
- Develop adoption strategy of enterprise systems and framework.
- Demonstrate a strong, positive, customer service-oriented approach with interactions and in training activities.
- Knowledge about cloud file storage functionality, specifically in the Microsoft environment
- Evaluate results and initiate changes to meet organization objectives.
- Create, design, edit, and maintain documentation, training materials and job aids.
- Ability to host and present meetings virtually and in-person.
- Be willing to travel to partners’ location for onsite training as needed.
- Prepare/Verify the quality of training materials and documentation.
- Update workflows and verify technical accuracy of documentation.
- Work in a face-paced environment.
- Be the subject matter authority on Platform related IT initiatives.
- Assist with the creation of communication templates and develop communications plans around deployments and usability.
- Conduct site visits and/or remote meetings with agency partners to deliver training and assist with adoption of our key IT infrastructure as agencies integrate.
- Provide timely and detailed responses to agency partners’ requests for support and assistance.
- Assist with the creation of “IT Matrix” that partners can use as reference and training new employees.
- Assist with CSAT creation to help gauge quality of training and job aids.
- Collaborate with Acrisure Operational Excellence team for ongoing training beyond the basics.
- Assist with integration close out items.
- Manage multiple projects at once with detailed plans and due dates.
- Assist with design of enterprise systems around the framework of business optimization.
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Requirements:
- High proficiency with Microsoft cloud stack: Outlook, Excel, PowerPoint, Word, Teams, SharePoint, OneDrive & Power Platform
- Proficiency with Cisco Webex virtual PBX solution
- Proficiency with EDR, Password Managers, Multi Factor Authentication
- Proficiency with Adobe Acrobat, other Adobe products preferred.
- Able to work independently and enjoy a high degree of interaction with team members
- Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals and objectives
- Demonstrate effective written and verbal communication, including the ability to actively listen, and problem solve with minimal assistance
- Attention to detail and commitment to a high level of accuracy
- The ability to multi-task, prioritize, work independently, and use discretion surrounding sensitive information
- Ability to lead the team with a professional demeanor and positive attitude
Education/Experience:
- High School Diploma or the recognized equivalent, required
- Associate’s or Bachelor’s degree preferred
- Experience working with Property & Casualty or Real Estate Title Insurance agency preferred
- Microsoft 365 Fundamentals (MS-900) preferred
- Minimum of 3 years training experience, required
- Valid driver’s license and safe driving record, required
Benefits & Perks:
- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Offering hybrid work option
- Opportunities for Growth
- Parental Leave
- Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit
www.Acrisure.com
or learn more here
.Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at
www.Acrisure.com/privacy/caapplicant
.To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
