Training Specialist

Job Title
Training Specialist
Location
Clerk of Courts - Orlando, FL US (Primary)
Category
Clerical
Salary Grade
$20.28 - $28.07
Job Type
Full-time
Job Description
Job Overview:
Responsible for assisting in the development, implementation, and facilitation of the Orange County Clerk of Court's training programs. Facilitate classes, evaluate skills, identify learning gaps, and train employees to improve workplace performance. Create branded training material and schedule training sessions.
Essential Functions:
Employees performing in this job function may perform some or all the duties. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
• Facilitate onboarding programs for new employees including New Employee Orientation and extended classroom onboarding sessions;
• Submit timely progress reports and insight to the Training and Development Manager;
• Develop impactful learning solutions, create using adult learning styles in an interactive environment;
• Coordinate logistics of training sessions to include scheduling, training room selection, set up, attendance tracking, materials, and supplies;
• Develop and implement an effective training curriculum and materials to be employed during training sessions;
• Create learning materials for training programs such as presentations, SOPs, job aids, checklists, and assessments; ensure materials and presentations are current and relevant;
• Design and deliver additional content, as assigned, to support training needs identified for the business;
• Mentor and coach new staff in job-specific tasks and processes; provide timely and effective feedback;
• Improve employees' job-related skills; develop, maintain, and apply learning tools (methods, checklists, and skill-building agreements) to encourage employee development;
• Facilitate structured training and development programs and initiatives in support of the organization's training plan objectives and brand essence;
• Support the creation and development of branded development materials;
• Evaluate employee on the job performance to identify learning or skill gaps;
• Participate in the review of statistics pertinent to assigned operating areas, support service gap analysis of this data, and assist with the design and execution of programs targeting identified gaps;
• Assist with the administration of divisional compliance training programs;
• Perform other functions, duties and conduct special projects and/or research as assigned.
Job Requirements
Minimum Qualifications Required:
• High School diploma or GED;
• Minimum of nine (9) months of experience working as a Deputy Clerk and/or Trial Clerk or one (1) year of practical experience in developing and delivering training solutions, teaching, mentoring, or a similar assignment; or an equivalent combination of education, training, and experience.
• Licenses, certificates and/or registrations required upon hire:
o Florida Driver's License.
Preferred Qualifications:
• Bachelor's degree in Education, Training, Human Resources, or related field;
• Experience using eLearning authoring tools such as Articulate 360, Adobe Captivate, iSpring suite.
Technical Requirements:
• Proven knowledge assisting in the development of training materials and instruction;
• Excellent communication, presentation, and problem-solving skills;
• Aptitude and desire to learn new tools and techniques quickly;
• Proficiency working with a personal computer in Windows environment and utilizing word processing (MS Word, Excel, Power Point, and Outlook);
• Working knowledge of software applications (CCIS, Deltek, Live Agent, Munis, Odyssey, SharePoint, Trakman, Clerk Edition, and ePortal) used in the performance of this job;
• Ability to:
o Use alternative teaching methods and approaches to cater to various individuals;
o Demonstrate excellent interpersonal and presentation skills;
o Give and receive feedback effectively;
o Demonstrate success in developing learning curriculum;
o Drive understanding, i.e., using visual aids, able to recognize when a group or individual is lost and needs more attention;
o Work hard for the success of others;
o Demonstrate a positive demeanor;
o Work efficiently in a fast-paced environment;
o Exhibit excellent time management and organizational skills;
o Use standard office equipment (computer, fax, telephone, copier, etc.);
o Travel to all work locations including outlying branches.
Working Conditions:
This job is eligible for Hybrid Remote and Flexible Work Schedule.
This job is absent of disagreeable working conditions. This job is performed in an office work environment.
This is a Safety and Security Sensitive Position in which a drug impairment constitutes an immediate and direct threat to public health, safety, or security, requiring a high degree of public trust in protecting court records and individual PII (Personally Identifiable Information). The Orange County Clerk of Courts Safety and Security Sensitive Positions requires the employee to perform one or more of the following:
• Work with confidential customer and/or employee information;
• Access our Case Management System "Odyssey" that contains PII (personally identifiable information);
• Access our "Munis System" that contains our banking accounts information, financial information, and PII (personally identifiable information);
• Access to Court Evidence that includes but is not limited to (controlled substances, criminal investigation documents, weapons, and other like items);
• Access to the juvenile facility;
• Handle cash and other forms of payment such as credit cards;
• Set up differed payments for customers;
• Be sworn to "Oath by the Clerk";
• Operate heavy equipment such as a forklift and scissor lift;
• Operate company vehicle.
Physical Requirements:
• Constant: sitting, walking, speaking, and hearing.
• Constant: typing, writing, and reading.
• Occasional: standing, reaching over head, carrying, pushing, lifting (up to 25 pounds).
• Occasional: driving
# of Hires Needed
1
Closing Date