Training Specialist

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. We're continually seeking top talent that are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands.
With a combined fleet of 29 ships with approximately 60,000 berths, these brands of NCLH offer itineraries to more than 490 destinations worldwide.
The Company has 8 additional ships scheduled for delivery through 2027, comprising approximately 24,000 berths. The combined brands of Norwegian Cruise Line Holdings currently employ over 31,000 shipboard crew from more than 110 different countries.
As our company adds new destinations, itineraries and ships, there are wonderful opportunities for new crew to join our family!
POSITION SUMMARY / ESSENTIAL FUNCTIONS
The Training Specialist oversees ship training function. Conducts general training courses including but not limited to Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training. Responsible for all related record keeping.

• Conducts training for all generally applicable courses. Such courses include Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality and Service.
• Responsible for oversight of onboard training budget and supplies, including all individual computer-based classes.
• Works independently to conduct training, following corporate lesson plans. Works collaboratively with ship management to determine needs and create schedules. Trains and influences all levels of management.
• Conducts training sessions using a variety of training methods and styles to maximize training effectiveness.
• Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT).
• Utilizes Adult Learning Theory to ensure retention and transfer of learning.
• Develops specialized coursework with the approval and direction of shore side Learning and Development.
• Troubleshoots technical issues or seeks technical support in order to deliver training.
• Maintains accurate training records in the company system of records, MAPS.
• Sets optimum schedule for learners while guaranteeing limited impact on ship operations and the needs of the business.
• Resolves schedule conflicts by negotiating with management, learner and training services.
• Works with a number of onboard managers and crew members to facilitate the Vacation Hero recognition program. Works with guidance of onboard management to conduct recognition meetings.
• This position will be required to work assignments both onboard and at the company's pre-deployment centers on a rotational basis or as needed by the company.
• Trains between 900 - 1600 active crew members.
• Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.

QUALIFICATIONS / REQUIREMENTS

• Minimum of two years of training and/or teaching experience in a business setting is required. Prior training experience in the hospitality industry is preferred.
• Advanced level of English verbal and writing skills, including the proper use of English grammar is required.
• Intermediate to Advanced knowledge and skills in typing and MS Office Suite software, especially Outlook, Word, Excel and PowerPoint, are required.

EDUCATION

• Bachelor's degree (US system) or foreign equivalent in adult teaching/training/development or a related field is required.
• Teaching certificate or trainer certification from a recognized educational institution and/or ESL Certification is preferred.
• Position-specific STCW training from an accredited educational institution is required.

ATTRIBUTES

• Must be able to lead by example
• High ethical standards
• Flexibility and adaptability to change
• Able to excel in a multi-cultural environment
• Must be detail-oriented.
• Proactive, Team Player, Problem Solver.

NORWEGIAN CRUISE LINE:
With 18 world class vessels, including the newest, Norwegian Prima, Norwegian Cruise Line has one of the most nimble and contemporary fleets in the industry. Fourteen ships are divided among five different classes, including the Sun, Dawn, Jewel, Breakaway and Breakaway Plus Class. Norwegian Epic, Pride of America and Norwegian Spirit are in their own classes, adding to the brand's variety of vessels. Following the Breakaway Plus Class, the most innovative and successful class in the Company's history, Norwegian Cruise Line announced in 2017 the next generation class of ships with Prima Class. The Company welcomes 6 ships from 2022 to 2027. The new class will build upon the brand's legacy of freedom and flexibility found across its fleet and feature a host of cutting-edge designs that will further elevate its already award winning guest experience.
www.ncl.com
OCEANIA CRUISES:
Oceania Cruises is the World's Leading Culinary - and Destination-Focused Cruise Line. The Finest Cuisine at Sea®, Destination Specialists and Small & Luxurious Ships are the pillars that define Oceania Cruises' five-star product, positioning the line as the cruise company of choice for travelers seeking a truly refined and casually elegant travel experience. Featuring a fleet of small, luxurious ships, Oceania Cruises offers a vacation experience renowned for its gourmet culinary program inspired by Master Chef Jacques Pepin and its array of destination-rich itineraries spanning the globe. Seasoned world travelers are drawn to Oceania Cruises' diverse voyages, which call on more than 400 ports across Europe, Asia, Africa, Australia, New Zealand, the South Pacific and the Americas. Oceania Cruises will welcome the stunning new Vista in summer 2023.
www.oceaniacruises.com
REGENT SEVEN SEAS CRUISES:
Regent Seven Seas Cruises is the leading luxury cruise line, delivering An Unrivaled Experience® for over 25 years. Carrying no more than 750 guests, the line's spacious and stylish ships - Seven Seas Explorer®, Seven Seas Mariner®, Seven Seas Navigator®, Seven Seas Splendor® and Seven Seas Voyager® - form the World's Most Luxurious Fleet and explore more than 450 immersive destinations globally. Offering Unrivaled Space at Sea™, guest enjoy sumptuous all-suite accommodations, nearly all with private balconies, which are among the largest at sea, as well as highly personalized service throughout lavish public areas and expansive outdoor spaces. The Team at Regent Seven Seas Cruises is currently preparing for the debut of Seven Seas Grandeur® in summer 2023.
www.rssc.com
GET SOCIAL WITH US!
Facebook: https://www.facebook.com/NCLHCareersShipboard
LinkedIn: https://www.linkedin.com/company/norwegian-cruise-line
https://www.linkedin.com/company/oceania-cruises
https://www.linkedin.com/company/regent
Instagram: https://www.instagram.com/ncljobs/
Twitter: https://twitter.com/NCLJobs
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.