Training Manager- Call Center

Maximus is hiring for a Training Manager to support a Call Center program in Louisiana. This is a remote position, but residency must be in the state of Louisiana to allow for weekly or quarterly travel to our Baton Rouge facility.

Why Maximus?

• Tuition Reimbursement Program
• 401K plan with company matching
• Paid Time Off
• Employee Assistance Program (EAP) for your well-being
• Employee wellness programs and enticing discount programs

Education and Experience Requirements

Essential Duties and Responsibilities:

- Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.

- Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.

- Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.

- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs such as marketplace, customer service skills, systems, mailroom, back office, certified assistor training and healthcare laws and regulations.

- Complete hiring and performance management processes to support a high performing training team.

- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provides highly skilled feedback on operations staff performance in scheduled training and informal skills based coaching. - Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.

- Lead the design development, and manage training sessions, and schedule with the Training Director based on the evaluation of the needs of staff and new hires in coordination with management.

- Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.

- Review, evaluate, and modify existing and proposed programs.

- Act in collaboration with Training Director as client interface for all training related functions.

- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.

- Maintain a library of training aids.

Program Specific Requirements:

- Associate degree required

-Three years experience in a training management position

- Experience in scheduling and logistics

- Experience in managing large-scale training waves for effective program implementation.

- Proficiency in instructional design, ensuring training materials align with program objectives.

- Track record in training and trainer development, enhancing the skills of the training team.

- Demonstrated ability in managing a training team for optimal performance.

- Experience in developing training content within a learning management system (LMS).

- Specialized knowledge in Call Center training methodologies and practices.

- Proficient in conducting training gap analysis to support quality assurance activities.

Home Office:

- Maximus will provide all computer equipment

- Reliable high-speed internet service

- Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

- Private and secure workspace

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MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com .

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Posted Max

USD $95,000.00/Yr.

Posted Min

USD $80,000.00/Yr.