Training Manager

COMPANY OVERVIEW

First Hospitality is a national, experienced, and established hospitality management and development company serving the investment and real estate industries. Since 1985, we have been an award-winning pioneer in the hospitality industry.

For 35 years, we've led our industry and our partners as a beacon of passion, progress, and profitability. Between our decades of experience and the energy and enthusiasm of our team, we're dedicated and discerning partners in hotel management, acquisitions, and development. Being one step ahead is more than a goal; it is our legacy and our promise.

We have successfully developed, marketed, and managed properties throughout the Midwest, ranging across 19 brands from full service to limited service and suburban to city-centers. We understand that our success is rooted in the quality of our people. Our innovative people practices focus on rewards for results.

Our career development and training programs allow us to nurture and grow top performers with the lowest turnover rates in our industry. We believe that our company's success is rooted in the individual and must be nurtured by embracing a common set of values.

JOB SPECIFICS

We are seeking a dedicated and enthusiastic individual with work experience in hotels, restaurants, sales, or similar fields, emphasizing customer service, daily business operations, and supervision, to join our team as a Training Manager. This role is pivotal in providing essential support to the Training Director in managing the training programs and initiatives within our organization. The Training Manager will play a crucial role in coordinating and delivering training sessions, tracking employee progress, and ensuring that our training programs align with organizational objectives. Additionally, this position will involve administering login credentials for various systems and platforms. While this is a junior role requiring less training experience and certifications, there is significant potential for growth into a director-level position.

What’s in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

RESPONSIBILITIES

• Utilize work experience in hotels, restaurants, sales, or similar fields, with a focus on customer service, daily business operations, and supervision, to assist the Training Director in developing, implementing, and evaluating training programs to meet organizational needs.
• Coordinate training sessions, including scheduling, logistics, and materials preparation, drawing on operational expertise to ensure efficient and effective delivery.
• Conduct training sessions for employees, both in-person and virtually, as needed, leveraging firsthand experience to provide practical insights and guidance.
• Monitor and track employee participation and progress in training programs, applying supervisory skills to motivate and support learners.
• Collaborate with department heads and subject matter experts to identify training needs and develop relevant content, incorporating real-world scenarios and challenges.
• Administer login credentials for various systems and platforms, ensuring security and access control, and providing user support as needed.
• Maintain accurate records of training activities, attendance, and feedback, utilizing organizational skills to ensure thorough documentation.
• Assist in the development and maintenance of training materials, including presentations, handouts, and online resources, aligning content with operational requirements.
• Stay informed about industry trends and best practices in training and development, applying knowledge to continuously enhance training initiatives.
• Provide support to employees participating in training programs, drawing on customer service experience to address inquiries and concerns effectively.
• Assist in the evaluation of training effectiveness and make recommendations for improvement, leveraging operational insights to optimize learning outcomes.
• Collaborate with the Training Director and other stakeholders to continuously improve the training function within the organization, contributing practical perspectives and solutions.

REQUIREMENTS

• Work experience in hotels, restaurants, sales, or similar fields, with a focus on customer service, daily business operations, and supervision, is highly beneficial.
• Strong communication and presentation skills, with the ability to effectively convey information to diverse audiences.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and learning management systems.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel as required for training sessions and other business needs.
• This is a hybrid (offering some workplace flexibility) position; our corporate office is based in Chicago.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which associates' differences are respected and valued to better meet the varying needs of the diverse customers we serve. We foster a diverse and inclusive work environment that promotes collaboration, flexibility, and fairness.

Equal opportunity employer