Training & Development Systems Manager

HOYA VISION CARE, North America

Job Description

Job Title:         Training & Development Systems Manager

Travel:             < 25%

Reports to:      Director of Technical Training and Development / VP of Technical Marketing

FLSA Status:   Exempt (Salary)

Title Description:

The T&D Systems Manager will be responsible for developing educational content, tracking new-hire progress, admin management for digital training tools, and providing data analytics on training impact.

Developing Educational Content:

This position will develop and create educational content with direction from the Technical Training Department by leading the following (but not limited to):

• On-boarding of new TSMs
• Reporting and monitoring of TSM training
• Collaborate with Technical Training Team on content development
• Back-end system administration of digital sales training tools
• Create value added programs for the sales and training teams
• Participate with team members in the administration of the internal side of Hoya's learning management system including course development and implementation.
• Work cross-channel with other departments to find ways to partner, develop and support. Some departments will be:
  • ECP Education
  • Marketing
  • Customer Service
  • Lab
  • Safety
  • Retail / Wholesale
  • Global Key Accounts

Tracking New-Hire Progress:

This position will provide reporting for new sales consultants by assisting with the following (but not limited to):

• Supporting on the execution of the Hoya Road to Success program which includes:
  • The first 30 days
  • Coordination for Academy, NSM, etc.
  • HR2S Certification (6 & 12 month)
• Survey and assess new hires regarding knowledge
• Coordinate with the Technical Training Team regarding protocol and reporting
• Maintain onboarding protocol between IT, Sales, HR and Training.

Provide Data Analytics:

This position is responsible for providing data analytics on the impact of training. Their duties will include (but not limited to):

• Survey and assess TSMs regarding education retainment
• Coordinate with Technical Training Team to review course content and lay out a game plan on what content creates the biggest impact
• Create educational content based on the proven data and provide ROI for trainings
• Track monthly ABO courses inside the Hoya Learning Center (HLC) and report to ABO for CE's.
• Utilize Power Bi data to create a training dashboard for follow-up
• Measure and assess On-boarding effectiveness

Key Capabilities/Experiences

• Bachelor's Degree
• Organization and planning skills
• Ability to prioritize and work independently
• Project management skills
• Strong communicator
• Well organized
• Takes direction well
• Enjoys working in a structured, fun environment
• Strong personal skills

Bonus Capabilities/ Experience

• 3+ Years optical industry experience
• Training and education experience
• Strong experience with LMS content creation (Chameleon, Articulate Rise, etc.)

NOT EXCLUSIVE:

• The duties outlined in this document are not limited to what is presented and are not exclusive.  You may be asked from time to time to perform additional duties by your supervisor.