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Form of workJob Description
Job Summary: The Training Coordinator is responsible for assisting with all training needs for the company, both corporate and franchise locations, while representing the company, professionally, at all times. This position requires a dedication to achieving the goals of growth and consistency across the brand, and acting as a liaison between Operations, Training, Franchise Support, and Marketing. The duties of this position will be wide-ranging and include exposure to corporate operations as well as franchise ownership.
Key Duties/Responsibilities:
Learn, become proficient, and execute (to the highest standard) in managing a shift/location in addition to all BOH and FOH positions to drive operational excellence and consistency from location to location, both corporate and franchise
Key Duties/Responsibilities:
Learn, become proficient, and execute (to the highest standard) in managing a shift/location in addition to all BOH and FOH positions to drive operational excellence and consistency from location to location, both corporate and franchise
Assist in the following:
- Creating training schedules
- Training all MITs
- Training new and current and new team members
- Identifying opportunities for the training department through observation (in-store) and by reviewing guest feedback
- Conducting orientations and completing new hire paperwork as needed
- Identifying existing staff that are capable and have a desire to be promoted
- Updating, creating, and editing existing/new training materials
- Become proficient in all Cowboy Chicken initiatives i.e, OLO, Bindy, Compeat, JOLT, Aloha, EDC, and Cowboy Chicken App
- Occasional out of town travel may be required - ability to travel to all corporate and franchise locations, as needed
- Comfort with navigating airports
- Driving extended periods of time
- Proper documents to travel accordingly
- Act as a liaison between restaurant teams and the corporate team
- Provide assessment and feedback to the Director of Training and the Operations Team for each MIT
- Coach, train, and foster the “promote from within” mentality
- Attend and assist with the coordination of new restaurant openings and store recovery projects
- Follow up on correct procedures being followed after the rollout of quarterly LTO rollouts
- Assist with the documentation of new equipment and procedures with creation, and implementation of training materials within JOLT
- Other duties as assigned by the Director of Training, Senior Director of Training, and/or President/CEO
Position Qualifications/Functional Skills:
- Must have a valid ID
- Must be able to work a minimum of 40 hours per week. Must be available to work a flexible shift including weekends
- Knowledge of all restaurant policies, practices and operational and human resources procedures
- Excellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally
- Basic Knowledge of profit and loss statements
- Ability to implement policies and procedures
- Skilled in developing employees by coaching, counseling, and building strong work habits\
- Continuously working to improve customer satisfaction
- Knowledge of recruiting and interviewing potential team members
- Ability to supervise other
- Manage conflict resolution
- Create and maintain a positive work environment
