Trainer Associate - National Remote

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start Caring. Connecting. Growing together.

This position is for a Trainer Associate supporting the Optum Shared Services – Transactions organization, including the Claims Operations, Payment Integrity, and Advanced Analytics Labs business units. Chief responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure, and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural / values lens. May also deliver soft skills training. Join us and help people live healthier lives while doing your life's best work.SM

The candidate may work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient. Additionally, they may network across other areas of Optum Shared Services - Transactions Training to broaden their knowledge base and expand the training offering.

This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

We offer on-the-job training. The hours during training will be 8:00am to 5:00pm, Monday - Friday. Training will be conducted virtually from your home.

• All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Training Delivery – 60-70%

• Conduct training for newly hired operational team members on core systems, processes, and applications
• Provide training on culture and values aligned with Our United Culture
• Deliver training using multiple mediums – classroom, webinar, blended learning approaches
• Deliver continuing education, up skill, and performance improvement training as necessary
• Provide feedback on trainee performance in the classroom to Operational Leaders

Training Preparation, Development, and Follow Up – 20-30%

• Develop ad hoc training as needed
• Participate in the instructional design and development process as necessary for large scale curriculum design projects
• Update existing curriculum ahead of learning events – including gathering of examples, activities, etc.
• Secure room / facility resources as necessary to provide for successful training
• Create new / validate existing lesson plans with Operations Managers
• Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
• May enroll and grant credit in Learning Management System for courses administered
• Maintain expertise as needed in functional areas supported needed

Other Duties As Assigned – 5-10%

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED and / OR equivalent work experience
• 1+ years of training facilitation experience OR equivalent experience in a virtual classroom for a call center environment
• Intermediate knowledge of Microsoft Outlook
• Intermediate knowledge of Microsoft Teams
• Intermediate knowledge of Microsoft Word
• Intermediate knowledge of Microsoft PowerPoint
• Intermediate knowledge of Microsoft Excel
  
• Previous Call Center Training
• Previous experience working with EPIC
• Ability to work our normal business hours of 8:00am – 5:00pm, Monday – Friday
• Must be 18 years of age OR older

Preferred Qualifications:

• 2+ years of experience working in the healthcare industry
  
• 2+ years of experience using pertinent data and facts to identify and solve a range of problems within area of expertise
• 2+ years of experience conducting classroom training and/or seminar/workshop topics
  
• Previous Microsoft teams and Articulate software experience
• Understands adult learning and development methods, processes and needs analysis; (ADDIE, SAM, etc)
• Previous experience with Change Healthcare and NYC H&H

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to work in a self-directed manner in a fast-paced rapidly changing environment
• Prior experience working effectively in a matrix organization

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $23.22 - $45.43 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN