Tonto Rim Guest Services Manager

Overview: The Guest Services Manager serves a critical role in carrying out the mission
of the camp, to help people ‘See, Know, and Experience God’ by overseeing all retreat
planning and onsite hosting

Essential Functions

1. Oversee all retreat planning and coordination with group leaders prior to arrival
and communicate guest needs to all department leads utilizing Salesforce
2. Oversee all onsite and on-call hosting for groups, including check-in, A/V
support, meal-hosting, accommodations services, and CampDoc registration
3. Ensure camp is prepared and ready for guests upon arrival, including meeting
spaces, accommodations, signage, recreation equipment, and welcome packets
4. Oversee hiring, training, and scheduling of Camp Hosts and housekeeping staff,
in coordination with the Guest Services Coordinator
5. Manage and oversee The Hub, including inventory, ordering, managing the
register, and training staff

Additional Functions

1. Assist the Recreation and Program Manager with recreation activities, as needed
2. Ability to assist in multiple areas of camp, including but not limited to turnover,
kitchen, and facilities projects
3. Manage office functions, including staffing, answering phones, and inventorying
and ordering supplies
4. Other duties as assigned by the Guest Relations Director

Major Competency Areas

1. Strong customer service and communication skills
2. Knowledge and familiarity with programs such as Salesforce, CampDoc,
Microsoft Office, and Google Apps
3. Excellent organizational and task prioritization skills with attention to detail
4. Excellent leadership skills
5. Ability to maintain and demonstrate an excellent work ethic with staff and guests
6. Excellent, positive attitude, even in stressful circumstances

Qualifications

1. A clear and observable commitment to Jesus Christ as Lord and savior
2. Godly, Christian character, integrity, and adaptability
3. Minimum bachelor’s degree and/or applicable camping ministry experience
2. Valid driver’s license, First Aid/CPR certification
3. Agreement with Tonto Rim doctrinal statement and compliance with employee
handbook

Physical Demands

1. Must be able to lift 50 pounds
2. Ability to work outdoors in all types of inclement weather
3. Abilities sufficient to carry out the essential functions of the job

Statement of Faith

The Statement of Faith outlines the beliefs of Tonto Rim Christian Camp. All beliefs are listed and founded in God's Word, the Bible. 

PREAMBLE

Tonto Rim Christian Camp, in accordance with the historic Baptist tradition, hold to Believers Baptism by Immersion, Liberty of Conscience, the Separation of Church and state, and the Priesthood of the Believer. We also affirm the following distinctive which need emphasis at the present time:

1.  THE AUTHORITY OF SCRIPTURE

The Bible is the inspired, authoritative and infallible Word of God and is our sole rule of faith and practice. It is the standard by which all human conduct and creeds should be tried.

2.  THE TRINITY

There is only one true and living God who is manifested in three eternal and coequal person; Father, Son and Holy Spirit.  God possesses holiness, omnipotence, omniscience, omnipresence, love, mercy, and all other perfections.  All humankind owed to Him supreme faith and obedience.

3.  HUMANKIND

Humankind has been created in the image of God but through Adam’s fall is now sinful, lost and condemned. By deliberate choice all participate in sin which is open rebellion to God’s law. Notwithstanding the fall, all human life through creation has value and dignity.

4.  JUSTIFICATION BY FAITH

Human beings can be forgiven of sin and justified solely through the redeeming work of Jesus Christ who died for sinners and rose again from the dead.  Only by repentance from sin and faith in Jesus Christ the Lord can acceptance with God be attained.

5.  REGENERATION

Regeneration is the work of the Holy Spirit by which the believer receives a new nature from God. Christian growth or sanctification is the continuation of the new life principle which begins in the new birth.

6.  THE CHURCH

The church in its widest sense includes all believers of all ages. The church is manifested visibly in the local body of baptized believers who covenant together to worship, observe the ordinances, and evangelize.

7.  HUMAN DESTINY

Jesus Christ will eventually return visibly at which time He will raise the dead and judge all people. Believers will enjoy an eternal state of blessedness in heaven while unbelievers will experience eternal separation from God in hell.

8.  EVANGELISM AND SOCIAL CONCERN

The church has been called to preach the gospel so that individual people can receive salvation. Also the church is to become involved in the improvement of society by advocating biblical principles which militate against poverty, racism, violence, and all forms of injustice against humankind.

9.  HUMAN SEXUALITY

God’s design is that man and woman either be joined together in a perpetual monogamous relationship or live in a single state. Extra-marital sex, adultery and homosexuality are inconsistent with biblical teaching.

Faith History 

At Tonto Rim Christian Camp we desire to have a distinctly Christian atmosphere and influence. Though campers and attendees come from many Christian and non-Christian backgrounds, it is our hope that all who come to TRCC will see, know and experience God while here as guests. No matter in which department one works, all staff are expected to live exemplary Christian lives before campers and staff alike. 

In applying for a position, you are subscribing to a high moral, ethical and spiritual life style and give assurance that you will do your very best in both word and deed, to help carry out the mission of the camp. 

Mission Statement

Tonto Rim's mission is to help people to see, know, and experience God.

Our Core Values

Integrity 

“Integrity is doing the right thing even when nobody is watching.” 

Safety 

We will seek to protect the safety of our guests and staff. 

Attitude 

“Character is realized not so much in words as in attitude and in actions.” 

Saying “YES!” 

We will seek to say “yes” to our guests whenever possible. 

Excellence (Exceeding our guests expectations)

“Every job is a self-portrait of the person who did it. Autograph your work with excellence.” 

Teamwork 

“Together we can accomplish the extraordinary.” 

Initiative/Follow Through 

“What can I do to make it better?” 

Out-of-the-box Thinking 

“Can it be done better, more creatively, less expensively?” 

Fun 

 “The most wasted of all days is one without laughter”- E.E. Cummings 

Applicant Statement 

 I certify that all information provided in order to apply for and secure work with the employer is true, complete and correct. 

I understand that any information provided by me that is found to be false, incomplete or misrepresented in any respect, will be sufficient cause to (i) cancel further consideration of this application, or (ii) immediately discharge me from Tonto Rim's service, whenever it is discovered. 

I expressly authorize, without reservation, the employer, its representatives, employees or agents to contact and obtain information from all references (personal and professional), employers, public agencies, licensing authorities and educational institutions and to otherwise verify the accuracy of all information provided by me in this application, resume, or job interview. I hereby waive any and all rights and claims I may have regarding the employer, its agents, employees or representatives, for seeking, gathering, and using such information in the employment process and all other persons, corporations or organizations for furnishing such information about me. 

I understand that the employer does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by applicable local, state or federal law. 

It is my understanding that Tonto Rim Christian Camp is an at-will employer and by understanding this is has been explained to me that if I am hired, I understand that I am free to resign at any time, with or without cause and without prior notice, and the employer reserves the same right to terminate my employment at any time, with or without cause and without prior notice, except as may be required by law. This application does not constitute an agreement or contract for employment for any specified period or definite duration. I understand that no supervisor or representative of the employer is authorized to make any assurances to the contrary and that no implied oral or written agreements contrary to the foregoing express language are valid unless they are in writing and signed by myself and the Camp’s Executive Director. 

I also understand that if I am hired, I will be required to provide proof of identity and legal authority to work in the United States and that federal immigration laws require me to complete an I-9 Form in this regard. I agree to a background check, fingerprinting and on-going drug testing.  

Tonto Rim is an Equal Opportunity Employer.