Transitional Services Manager (TRNMGR-01)

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The Transitional Services Manager’s main function is to focus on the development of New Freedom quality of care standards. The Transitional Services Manager will monitor staff performance metrics and promote accountability in meeting the metric standards with our supervisors. Working with the Transitional Services Supervisors and other departmental resources, they will ensure necessary training formats are developed and used in bringing New Freedom employees and processes to a level of excellence and efficiency. They will function as a role model to peers, exhibiting competency in personal re-entry and use of coping skills, serve as a consumer advocate, providing consumer information and transition support for members in outpatient and inpatient settings. Using their recovery or work-related experience, the Transitional Services Manager performs a wide range of tasks to assist the Transitional Services team with ensuring members master their re-entry process and effectively regain independence within the community. The Transitional Services Manager shall manage a team of highly motivated supervisors with the unified goal of successful and marketable employment skills development, job management, further developing quality of character, and member care.

Duties and Responsibilities:

• Provides direct oversight of Transitional Services supervisory staff and the day-to-day operations of the Transitional Services department, by:
  • Providing ongoing guidance, direction, and accountability
  • Ensuring supervisory staff are monitoring and coaching staff with development and demonstration of the necessary skills and knowledge to perform their roles, and adherence to the company’s policies and procedures
  • Participating in and/or ensuring participation in staffings and shadowing assigned staff to monitor the quality of services provided
  • Ensuring accountability with daily staffing emails, quality of services provided, quality of documentation/billing within KIPU, and timely review and resolution of KIPU reports and data
  • Monitoring departmental performance metrics such as engagements, timely transitional tracker needs, clinical oversight and supervision, and timely review and sign-off of clinical documentation
  • Ensuring supervisory staff thoroughly document staff interactions within the appropriate system(s)
  • Ensuring proper collaboration and coordination of discharges, transfers, behavioral modifications, and notices to vacate
  • Assessing the member’s change in mood to determine and/or identify whether positive, negative, and/or potentially dangerous, taking the necessary steps to modify the member’s actions or alert the Clinical team as appropriate
• Completes/attends, and/or provides ongoing training that is timely and designed to effectively contribute to successful accomplishment of department and company goals
• Attends departmental, company, and/or community meetings as required
• Completes other various duties/responsibilities, including but not limited to:
  • KIPU maintenance/monitoring
  • Staff scheduling
  • Timesheet and time off reviews, corrections, and approvals (payroll processing preparation)
  • Disciplinary action, annual performance reviews, and professional development of staff
  • Staff retention initiatives
  • Assists with management of recruitment, selection, hiring, onboarding, and training
  • Compliance with applicable contractual and/or state requirements, such as Arizona Administrative Code (AAC), Commission on Accreditation of Rehabilitation Facilities (CARF), Joint Commission, and/or company policies and procedures
  • Maintenance of Transitional Services SharePoint information/content
• Partners and collaborates with the Peer/Cultural Director in implementing and maintaining the desired team culture and team-building promotion, in addition to other department leaders and Human Resources
• Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided.
• Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements.
• In addition, all other duties as assigned

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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

• Competitive pay rates – including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) – majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
• 401K
• Dental, Vision, and Supplementary Insurance – available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays – including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  • 10-hour shifts with three days off – for eligible departments/positions
  • Onsite meals, snacks, and drinks – complimentary for employees
  • Onsite gym services – complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

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Additional Notes:
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.

Experience

• Excellent communication, organizational, time management, and critical thinking and problem-solving skills required
• Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually
• Intermediate computer skills – MS Office (Excel, Word, Outlook, Teams), Internet, Electronic Health Record, etc.
• 2 year(s): Behavioral Health Technician Certification and/or qualifying designation required (Behavioral Health Technician designation - 2+ years behavioral health work experience and/or higher education)
• 2 year(s): Previous supervisory experience

• 4 year(s): Behavioral health direct service experience

Education

• High School or better
• HS Equivalency or better

• Associates or better in Psychology or related field
• Bachelors or better in Social Work or related field
• Masters or better in Social Work or related field

Licenses & Certifications

• Criminal Background Check
• CPI Certification
• CPR/FA Certification
• Annual TB Clearance
• Drug & Alcohol Testing

• PST Certification
• Driver's License
• MVR Clearance
• Professional License

Skills

• Behavioral Health Experience
• Computer/Technology Literacy
• Effective interpersonal skills
• Leadership/Supervisory Experience

• Legal/Justice Involvement
• Lived Experience
• Peer Coach Experience

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Enthusiastic: Shows intense and eager enjoyment and interest
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Leader: Inspires teammates to follow them
• Team Player: Works well as a member of a group
• Thought Provoking: Capable of making others think deeply on a subject

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work