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Job Title TMS Coordinator & Administrative Support Position Number 400339 Vacancy Open to All Candidates Time-Limited No Department Homepage http://www.ecu.edu/psychiatry/ Advertising Department PSYCHIATRIC MEDICINE - ADMIN Division ECU Health/BSOM Classification Title 10422 Admin Support Specialist Competency Level 2 - Journey Working Title TMS Coordinator & Administrative Support Number of Vacancies 1 Full Time Equivalent (FTE) 1.0 Full Time or Part Time Full Time Recruitment Range $31,200 - $44,549 Anticipated Hiring Range $33,800 - $38,818 Salary Grade Equivalency GN06 Work Schedule M-F Work Hours 8-5 Position Location (City) Greenville Job Category Staff - Office/Clerical Organizational Unit Overview The Department of Psychiatry and Behavioral Medicine (herein referred to as Psychiatry) exists as a coequal department with full departmental status within the organizational structure of the Brody school of Medicine at East Carolina University. The Department of Psychiatry and Behavioral Medicine provides excellence in education, patient care, research, and service in mental health. We strive to foster a collaborative environment committed to improving the health and well-being of the people of eastern North Carolina and beyond. We support and advance evidence-based practice, sound scientific principles, and compassion in addressing the needs of our learners, our patients, our colleagues, and our community. The Department ensures that the academic mission of the Brody School of Medicine is met while providing excellent patient care at our primary teaching facility, ECU Health Medical Center and several on-campus and satellite outpatient clinics. These clinics are located in Greenville and across eastern North Carolina.
Job Duties The TMS assistant will provide care to those patients seen daily for the treatment of depression using Transcranial Magnetic Stimulation ( TMS) therapy. In addition, the TMS & Administrative Support Assistant will require Transcranial Magnetic Stimulation ( TMS) certification through Neurostar. Certification will be coordinated through the Department of Psychiatry and Behavioral Medicine Outpatient clinic. In addition, the TMS & Administrative Support Assistant will monitor the patient during treatment sessions and provide support and encouragement to patient during treatment sessions. The TMS & Administrative Support Assistant will also be expected to document in the Electronic Medical Record ( EHR) and Trakstar. The TMS & Administrative Support Assistance will be responsible for coordinating insurance benefits and appointments. This position may also be responsible for referrals, establishing pay plans, registration and processing Local Management Entity ( LME) paperwork, and other duties as needed by department and supervisor. The TMS & Administrative Support Assistant will be directly supervised by the Patient Access Supervisor with a dual reporting structure to Nurse Manager.
* Working with nursing and patient access services to schedule patients for Transcranial Magnetic Stimulation ( TMS) , SPRAVATO (esketamine) consults or outpatient visits and initiate treatment with provided.
Answer patient/client questions and concerns regarding Transcranial Magnetic Stimulation (TMS) or SPRAVATO; communicate with patient to establish patient is viable candidate for various types of treatment.
Process referrals received for Transcranial Magnetic Stimulation from NeuroStar database as well as from internal and external sources
Contact patients on nursing and/or outpatient clinic schedule for prior screening for such items as COVID, Quality Measures, etc.
Verify insurance benefits to include obtaining prior authorizations and/or approvals from insurance companies and file appeals when applicable.
Review financial obligations with patient to include co-pay, co-insurance, medication cost and payment plans.
Assist with inventory, maintenance of equipment; preparation of educational materials to for patients; assist nursing in maintenance of emergency procedures and education
Prepare and coordinate TMS and SPRAVATO trainings; marketing strategies with providers; assist in organization of various mental health public awareness events
The public contact portion of this position is extremely important to the reputation and financial viability of ECU Health Physicians. Inaccurate documentation will ultimately affect reimbursements. A poor presentation during the face to face or telephone interaction may deter a patient from seeking their health care at ECU Health Physicians.
CLINICAL SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT
The Brody School of Medicine at East Carolina University is affiliated with ECU Health Medical Center, which serves as it's teaching hospital, as well as the flagship hospital for ECU Health.
Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b. 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System ( TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.
Minimum Education/Experience * Working with nursing and patient access services to schedule patients for Transcranial Magnetic Stimulation ( TMS) , SPRAVATO (esketamine) consults or outpatient visits and initiate treatment with provided.
Answer patient/client questions and concerns regarding Transcranial Magnetic Stimulation (TMS) or SPRAVATO; communicate with patient to establish patient is viable candidate for various types of treatment.
Process referrals received for Transcranial Magnetic Stimulation from NeuroStar database as well as from internal and external sources
Contact patients on nursing and/or outpatient clinic schedule for prior screening for such items as COVID, Quality Measures, etc.
Verify insurance benefits to include obtaining prior authorizations and/or approvals from insurance companies and file appeals when applicable.
Review financial obligations with patient to include co-pay, co-insurance, medication cost and payment plans.
Assist with inventory, maintenance of equipment; preparation of educational materials to for patients; assist nursing in maintenance of emergency procedures and education
Prepare and coordinate TMS and SPRAVATO trainings; marketing strategies with providers; assist in organization of various mental health public awareness events
The public contact portion of this position is extremely important to the reputation and financial viability of ECU Health Physicians. Inaccurate documentation will ultimately affect reimbursements. A poor presentation during the face to face or telephone interaction may deter a patient from seeking their health care at ECU Health Physicians.
CLINICAL SUPPORT POSITION - NOT SUBJECT TO STATE HUMAN RESOURCES ACT
The Brody School of Medicine at East Carolina University is affiliated with ECU Health Medical Center, which serves as it's teaching hospital, as well as the flagship hospital for ECU Health.
Employment in this position provides eligibility to participate in the UNC Optional Retirement Program ( ORP) which offers matching employer contributions and employee control of investment choices, along with eligibility to participate in various Voluntary Supplemental Retirement Plans (401k, 403b. 457). This position is not eligible to participate in the NC Teachers' and State Employees' Retirement System ( TSERS). Additionally, this position offers multiple voluntary options for Medical, Dental, Vision, and Life Insurance as well as various supplemental plans including Critical Illness, Flexible Spending Accounts, Cancer, and Disability.
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.
License or Certification required by statute or regulation N/A
Preferred Experience, Skills, Training/Education Previous experience in a behavioral health care setting working with adults and children.
Experience working with Transcranial Magnetic Stimulation ( TMS) and SPRAVATO preferred.
License or Certification required by the Department Experience working with Transcranial Magnetic Stimulation ( TMS) and SPRAVATO preferred.
Transcranial Magnetic Simulation ( TMS) certification upon hire OR within six months of hire, coordinated through the Department of Psychiatry and Behavioral Medicine Outpatient clinic.
Special Instructions to Applicant - Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section.
- If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
- Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
- Applicants must be currently authorized to work in the United States on a full-time basis.
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
AA/EOE East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.
Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.
Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.
