Tiki Bar Host

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure!
Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more...

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Tiki Bar Host to join our Food and Beverage Team.

PRINCIPLERESPONSIBILITIES AND POSITION PURPOSE:

To present a positive first impression offriendliness, excellent service, and high standards.  To greet all guests upon arrival and departurewith a smile and bid guest farewell as they leave. Remember you are the firstand last impression.

MAIN DUTIES ANDRESPONSIBILITIES:

• Maintain a cheerful, courteousdisposition and a neat, clean, and professional image.
• Welcome guests upon arrival.
• Escort guest as soon aspossible to appropriate table.
• Maintain a professionalworking relationship with employees and guests.
•  Maintain host/hostessarea/foyer clean/free of clutter.      
• Enthusiastically engages guestsupon arrival.
• Designates table assignments.
  
• Escorts guest to assignedtable.  Make the guest feel welcome,maybe engage in a brief conversation.  DoNot rush the guest and Do Not walk too fast for the guest. 
• When seating the table pullthe chairs out for ladies and hand the menus to the guest.  Do not place the menu on the table or thechair. 
• Remember it is your job tocontrol the flow of the bar area.  Keepcalm and notify the Manager if anything should arise.  
• Notifies manager of unhappyguests.
• Inspects restrooms forcleanliness and calls the front desk for cleaning.
• Bids farewell to departingguests. 
• Performs assigned side workduties.
•  Assists mangers as directed.

SPECIFIC JOB KNOWLEDGE, SKILLS,AND ABILITY

Requirements:

• Stands/walksduring 6-to-8-hour shift.
• Ableto hear guest order and requests amidst loud, background noise.
• Maintainexpected level of personal appearance and hygiene consistent with Tiki Bar image for FOH employees working in full view of the guest.  Neat clean and well groomed. Men should beneatly shaven and hair well-groomed and out of face.  Women should have long hair pulled back andnails should be neatly trimmed and clean.
• Maybe required to assist service staff during peak periods, watering tables, clearing,and resetting tables if need be
• Ableto manage unsatisfactory guest experience.
• Trainingwill be overseen by a Certified Trainer, and Manager.
• Evaluationsand testing of knowledge acquired will be completed during the trainingprocess.
• Theuse of drugs and alcohol while in the workplace or on restaurant property isprohibited and will not be tolerated. Sexual harassment and harassment based upon race, color, nationalorigin, religion age, gender, sexual preference or disability is prohibited andwill not be tolerated.

Competencies:

• Attendance/Punctuality Is consistently at work and on time according to schedule.
• Dependability Follows instructions, responds to management direction, keeps commitments,commits to long hours of work when necessary to reach goals, and completestasks on time.
• Teamwork Balancesteam and individual responsibilities, exhibits objectivity and openness toothers views, welcomes feedback, contributes to building a positive teamenvironment, prioritizes the success of the team above own interests.
• Quality Meets productivity standards, completes work in a timely manner, strives toincrease productivity, works quickly and efficiently.
• Diversity Shows respect and embraces diversity and cultural differences, promotes aharassment-free environment.
• GuestService a" Responds promptly to guests needs and takes ownership of the overallguest experience.
• Ethicsa" Treats people with respect and dignity, keeps commitments, inspires the trustof others, works ethically and with integrity, upholds organizational values.
• OrganizationalSupport Follows policies and procedures and completes tasks necessary to meet big picture goals of the lodge.
•  Professionalism Approaches others in a respectable manner, reacts well under pressure, treatsothers with respect and consideration regardless of status or position, acceptsresponsibility for own actions, follows through on commitments.
•  Safetyand Security Observes safety and security procedures and uses equipment andhandles food/materials/chemicals according to HACCP standards and procedures.
•  Profitability Makes a conscientious effort to help minimize waste of food product, equipment,and supplies to increase profitability of the property as a whole.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers part and full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, and company discounts in Whitefish, Montana's premier leisure and outdoor activity destination on the shores of Whitefish Lake.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employment Type: OTHER