Tier 2 Desktop Support Technician

Must-haves

• 3+ years of Desktop Support experience
• Undergraduate degree in a related field (IT, Computer Science, Network Administration, etc.)
• Experience working in a ticketing system environment, preferably Moonshot
• Troubleshooting experience (connectivity, password resets, video conferencing platforms, Cisco products, Apple operating systems, and mobile devices including Androids and iPhones)
• Familiar with quick PC build-out processes
• Comfortable presenting to internal employees

Plusses

• Banking/Financial industry background
• Experience with executive leadership

Day-to-Day

One of our Fortune 500 financial clients is looking for a Tier 2 Desktop Support Technician to join their team on-site in Wilmington, DE. He/she will be working alongside other Tier 1-3 technicians and monitoring their ticketing system. This person will also be responsible for the troubleshooting of passwords, video conferencing platforms, Cisco switches/firewalls/routers, Apple operating systems, and mobile devices including Androids and iPhones. This resource should also be familiar with the PC build-out process and be comfortable presenting to internal employees. This role is on-site 4 days per week in Sioux Fall and remote the remaining day.