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Form of work We seek an experienced Customer Care agent with technology acumen to join our team as a Tier 2 Customer Care agent for our E-commerce division. This role will handle incoming Customer Care issues for our most sophisticated technology products, including E-commerce. You will report directly to our SVP, Operations, and work alongside a team of our most
experienced Tier 2 Customer Care agents.
Responsibilities:
- Handle incoming Customer Care issues for E-commerce and other technology services
- Handle incoming chat inquiries from current and prospective customers
- Train customers on how to use E-commerce, Loyalty, and other technology services
- Collect feedback from customers about our services and provide suggestions to product managers
Requirements:
- 3+ years of customer service experience
- Excellent communication and presentation skills
- Comfortable with technology
Additional Requirements:
- Ability to work independently and as part of a team
- Ability to think creatively and find innovative solutions
- Ability to handle customers with patience and understanding
About National Retail Solutions:
National Retail Solutions (NRS) is one of the largest providers of Point of Sale (POS) and Payment Processing services to retail stores in the United States. Over 25,000 stores are currently using NRS' point-of-sale terminal to run their businesses more efficiently. NRS is a subsidiary of IDT Corporation (NYSE: IDT), a publicly traded company with over 1,500 employees worldwide.
Please apply today to join our team and take your career to the next level.
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