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Form of workWorking independently and exercising good judgment and discretion, the Ticket Office Assistant position will work events for NCAA Division 1 athletics as well as University events including but not limited to concerts, theatre, and club sports. Duties include supervising part time staff, set-up and tear down, selling via the box office, scanning/taking tickets, gate operations, and other duties as described.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES1. Oversee athletic and university ticketed events including event set-up and breakdown of assigned events
2. Ensure a high-level of customer service is maintained both in the office and at events
3. Assist in the renewal process for season tickets with an emphasis on client retention
4. Maintain proper cash handling procedures including daily and nightly deposits
5. Assist with daily maintenance of ticket software system and office equipment
6. Assist with creation of event sales and revenue reports
7. Process ticket orders using ticket software and equipment along with cash handling and settlement 8. Ticket taking/scanning at both indoor and outdoor events
9. Office errands and needs for the department
10. Strictly adheres to Liberty University policies, representing the University in an exemplary manner. 11. Works effectively as a team member, embracing and fostering LU’s mission.
SUPERVISORY RESPONSIBILITIES1. Supervise part-time staff during daily operating hours as well as volunteers during assigned events
QUALIFICATIONS AND CREDENTIALSEducation and ExperienceMinimum qualifications:
1. Bachelor’s degree from an accredited college or university
2. Apply and be accepted into a graduate program at Liberty University (Residential or Online)
3. Must be able to perform well under stress and maintain a positive attitude
4. Must be able to stand for hours at a time at both indoor and outdoor events
5. Availability including nights, weekends, and university breaks
Preferred Experience: Cash handling and/or sales, customer service via in-person and over the phone, experience in a Division 1 Athletics Department, and experience with the Paciolan ticketing software system.
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOBCommunication and ComprehensionAbility to effectively communicate both verbally and in writing to convey clear, well articulated information.
Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
Possess public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates.
Strong organizational skills.
Computer and scheduling skills.
Problem Solving
Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
Required to travel to local and campus locations.
May be required to sit to perform deskwork or type on a keyboard.
Regularly required to hear and speak in order to effectively communicate orally.
Regularly required to stand, walk, and climb stairs to move about the campus.
Handle materials, reach overhead, kneel or stoop in order to conduct business.
Regularly lift 40 or fewer pounds.
The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. Working environment also includes facilitation of events outdoors. Noise level is dependent on the event but please note that there will be times of high noise level.
Driving RequirementsUse of one’s personal vehicle (or LU vehicles) may be required for travel in the performance of the essential functions of this position. Proof of a valid Virginia driver’s license, an acceptable DMV record, and liability insurance is required.
This job description is designed to provide an employee with a basic understanding of the essential functions, duties, and responsibilities entailed in the performance of the job with Liberty University (LU). It is not intended to be all-inclusive. This description does not constitute an employment contract, either expressed or implied. Employment with Liberty University is at-will and may be terminated by either the employee or LU with or without advance notice for any reason or for no reason at all. Only the President is authorized to make changes to any LU policy. Job functions and responsibilities are subject to change at the discretion of management. Efforts will be made to provide advanced notice of such changes whenever possible.
