Ticket Office Associate

Job Description

The Virginia Tech Department of Athletics embraces the core value of diverse and inclusive communities and respects the educational benefits of diverse ideas, peoples, and cultures in order to contribute to the equitable inclusion and just engagement of the world’s communities. Guided by our motto, Ut Prosim (That I May Serve), the Virginia Tech Department of Athletics is committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community. We are committed to attracting and retaining student-athletes, coaches, and staff from diverse backgrounds while also fostering an inclusive educational and work environment free from any discrimination based on age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, national origin, political affiliation, race, religion, sexual orientation, or veteran status.
The Ticket Office Associate works in a fast-paced university intercollegiate athletics Ticket Office serving customers by selling products and meeting customer needs through telephone support and personal interaction during over-the-counter sales. Should enjoy calling patrons to solicit sales, build rapport, and deal effectively with customer concerns. Requires excellent learning skills to acquire product knowledge to present information effectively, and accurately answer prospect’s questions. Assists in all areas of ticket sales, processing, and distribution. Needs current knowledge of telephone and computer systems including data integrity. This position reports directly to the Senior Director / Ticketing Operations.

Required Qualifications

Previous customer service experience in an academic or sales environment.
Knowledge of basic office computer software and hardware.
Ability to work accurately with attention to detail in a high-volume sales environment.
Strong verbal communication, organizational, and interpersonal skills a must.
Commitment to diversity
Must be available to work M-F between 9:00 a.m. and 5:00 p.m., as well as hours of events (weekends and some holidays).

Preferred Qualifications

Experience with Paciolan Ticketing Software and Salesforce.
Previous sales experience.
Previous customer support experience.
Previous cash handling experience; previous box office experience.

Pay Band

2

Appointment Type

Regular

Salary Information

$15 to $18 per hour

Review Date

1/15/24

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.