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Form of work
SalaryUnder the direction of the Thrift Store Management, or as delegated, performs the day-to-day operational duties of the HSSA Thrift Store, including driving/picking up and delivering donations, customer service, sorting, and pricing. Maintains excellent customer service relations between Store staff and the public at-large, HSSA employees and volunteers.
Essential duties and Responsibilities:
- Represent the Humane Society of Southern Arizona in a professional, polite and enthusiastic manner.
- Pick-up donated items as directed by management.
- Transport items to other locations as needed.
- Provide welcoming service by greeting and assisting guests, and responding to guest inquiries and complaints to ensure excellent levels of customer service are maintained at all times.
- Promote repeat business and word-of-mouth advertising through the building of excellent customer relations.
- Enforce and maintain Store safety and cleanliness, and all health and security rules and procedures.
- Assist with unloading of furniture etc. from donation pickups, sorting, pricing, and inventory control.
- Refer all customer service complaints to the store manager to ensure that Best Practices are followed and maintained.
- Assist with acceptance of donations for store and ensure current policies and procedures for in-kind forms are filled out.
- Assist with all store operations as needed.
- Perform customer service to the standards set forth in HSSA’s employee manual.
- May train and supervise volunteers for Thrift Store.
- Perform other duties as assigned.
Working Conditions: Work is performed at retail space or out in the community. Potential exposure to hazardous chemicals, sharp objects and zoonotic diseases during adoption events. Field conditions may be encountered. Able to lift extremely bulky and heavy items. long periods of standing, bending, stooping, reaching and working outdoors in differing climates.
