Third Shift Guest Services Agent

The Ambassador Hotel, located in Downtown Milwaukee, is searching for enthusiastic, guest service oriented people to join our team! Our Guest Services department has an opening for a part time 3rd shift (11p-7a) team member that will cover two nights a week as well as a full time opening that will cover 5 nights per week.

At the Ambassador we believe that exceptional service starts from within. The spirit of hospitality is only as strong as the associates who sustain it. Building a positive workplace helps foster the culture of caring from the inside out. Healthy, happy and engaged Ambassador Team members become inspired, motivated and outstanding stewards of hospitality.

Front Desk duties will include:

• Contact housekeeping or maintenance staff when guests report problems.
• Checking in / out guests
• Assisting guests with reservations
• Answering phones
• Handling guest requests
• Performing Night Audit to "rollover" the software system to the next date
• Providing general assistance and service to guests

Experience & Qualifications,

• Must be able to stand / walk / climb stairs
• Familiar with downtown Milwaukee both direction-ally and conversationally
• Professional and friendly demeanor both in person and on telephone
• Proven experience with strong customer service skills, including ability to handle guest complaints and/or concerns
• Lift approximately fifty (50) pounds of guest luggage or supplies on and off a cart, using safe lifting techniques
• Push and pull carts weighing up to one hundred (100) pounds
• Good communication skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required
• Computer literacy and efficiency

Employee Benefits,

• Health, Dental, Vision and Life Insurance
• Paid time off
• Meal Discount
• Room Discount
• Fitness Center
• Free Parking
• Recognition Programs
• Unlimited Employee Referral Bonus
• 401K

About the Ambassador Hotel:
The iconic neon rooftop sign of the Ambassador Hotel has beckoned guests into downtown Milwaukee's most distinctive travel experience for nearly a century. Beyond a façade boasting one of Milwaukee's finest examples of Art Deco architecture, guests find themselves transported to an era when travel brought the chance to experience something new and exciting. Gleaming marble floors, stylized polished nickel sconces, bronze elevator doors and ornate plaster work captivate guests with 1920's grandeur from the moment they arrive. Beautifully renovated and seamlessly appointed with every modern comfort, "Milwaukee's Landmark Art Deco Hotel" offers a bridge between the city's legendary past and its cosmopolitan present. A stay at the Ambassador is a stay at a warm, gracious home away from home served by true ambassadors of hospitality.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overnight shift

Work setting:

• In-person

Experience:

• Hotel: 1 year (Required)

Work Location: In person