Guest Service Agent

The Best Western Plus Milwaukee West is looking for friendly and outgoing individuals to join our team as a Guest Service Agent. Individuals who are always smiling and love talking with people about anything and everything are strongly encouraged to apply. Experience is not required, if your friends and family describe you as the nicest person they have ever met that never stops talking then we want to hear from you. We have three (3) shifts daily: first shift is 6a-2p, second shift is 2p-10p, and third shift is 10p-6a. You will have the opportunity to share your availability later in the application process. Preference will be given to those with more open availability.

Job Duties and Responsibilities

Greet guests with a welcoming smile and friendly demeanor

Perform all guest check-in and check-out procedures

Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.

Collect payment for room charges and other fees

Answer phones and direct calls to appropriate personnel

Check and send emails

Make and confirm reservations

Maintain a clean and tidy work space at all times

Inform guests of hotel amenities and offerings

Be informed and up-to-date on all types of room accommodation and availability

Communicate with housekeeping, room service and security staff as necessary

Provide local information on restaurants, special sites, activities, etc.

Resolve customer complaints and problems calmly and effectively

Notify management of any serious issues that you cannot resolve

Take and deliver messages for guests

Store luggage and valuables as needed

Assist with and book tours and activities for guests

Maintain a friendly, personable disposition

Perform various clerical tasks as needed (sorting mail, paper filing, etc.)

High school diploma or GED equivalent preferred

Previous experience in customer service and/or hospitality industry preferred

Experience using hotel booking software a plus

Computer literate and proficient using Microsoft Suite

Personable and outgoing when dealing with guests

Professional phone demeanor

Excellent customer service skills

Ability to maintain calm, polite, and patient in stressful situations

Organized and detail-oriented

Ability to connect with guests and consistently give them a positive customer experience

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work setting:

• In-person

Application Question(s):

• What days of the week are you available for what shifts?

Experience:

• Hotel Front Desk: 2 years (Preferred)
• Customer Service: 5 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person