Guest Services Representative (Front Desk Agent)-Hampton Inn Onalaska

Do you enjoy interacting with new people from all different parts of the world, while also working with an energetic and supportive team? The Hampton Inn La Crosse/Onalaska is seeking a friendly face to join our team and expand upon our property culture built on inclusivity, team work, and guest satisfaction. We currently have an opening for Part-time, specifically for 2-10PM on Tuesdays and Wednesdays. By the way, did we mention the great travel discount benefit at all Hilton Family Hotels?

Property Location: Hampton Inn by Hilton-Onalaska, WI

Pay Range: $13-$16

Essential Duties and Responsibilities

• Provides exceptional guest service and ensures all guest inquires and concerns are addressed promptly
• Registers and processes guests upon arrival and departure
• Demonstrates telephone courtesy and professionalism   
• Attentively listens to guests and anticipates any additional needs or concerns
• Maintains clean and professional appearance of public areas and hotel office   
• Uses appropriate selling techniques to maximize revenue and occupancy  
• Ensures all guest accounts are complete and accurate
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Complies with the hotel's standard operating procedures and policies
• Assists in monitoring and upholding procedures for safety of guests and hotel team members  
• Processes departmental reports
• Assists team members and other departments as needed to contribute to operational efficiency
• Delivers amenities and general assistance to guests as requested
• Performs additional responsibilities as assigned by leadership

Qualifications

In this position, it would be best if you are a person with strong attention to detail with good organizational skills. The ability to handle stressful situations with poise and professionalism. Ideally, strong in both written and verbal communication. Able to conduct work related functions in a professional manner. The ability to multitask and handle competing priorities is also integral.

Benefits

The most considerable benefit for our PT team members would be our fantastic Hilton Team Member Travel Discount. It is applicable at all Hilton brands and can be shared with your spouse/partner as well as family and friends.

For our FT team members, additional benefits would include medical/dental/vision insurances, 401K, and PTO.