Third-Party Logistics (3PL) Account Manager

The Third Party Logistics (3PL) Account Manager at Touchstone is a high-energy individual who can recognize opportunities and turn both new and existing relationships into long-lasting loyal partnerships. The Account Manager will have extensive knowledge of supporting warehouse and fulfillment customers. They will understand the operational and technological aspects of a 3PL environment. The Account Manager will communicate directly with clients and prospects, understand their individual needs, and recommend products or services that maximize value. Account Managers may also assist in developing sales strategies and establishing quotas. You should be an adaptable, knowledgeable multi-tasker with strong computer and communication skills.

Successful candidates will be skilled communicators and presenters who can find the best fit between client and solution. The ideal candidate will be organized, passionate about client relations, and focused on developing customer loyalty through all interactions.

Position Responsibilities

• Providing support for clients by learning about and satisfying their needs, while simultaneously supporting the efforts of the entire Account Management Team to which they are assigned
• Presenting and demonstrating the value of Touchstone’s products and services to prospective buyers
• Compiling and analyzing data to find trends
• Developing sales strategies and setting quota
• Weekly and Monthly customer meetings
• Maintaining and growing a database of contact information by client
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience
• Handling complaints and negotiations
• Acting as a client advocate with a constant focus on developing a loyal client base

Skills and Abilities

• Bachelor’s degree in business, project management, communications or related field
• Excellent verbal and written communication skills
• The drive and energy to manage multiple accounts and projects while looking for new opportunities within existing client base
• Ability to collect, track and analyze large amounts of data
• Adaptability and strong problem solving skills
• Ability to build rapport and collaborate with others within the company and externally with both customers and third parties
• Extensive product knowledge within the sales promotion/advertising specialty industry
• Ability to understand client needs and handle the negotiation process
• Excellent active listening skills

Benefits

At Touchstone, we have a high performing culture rooted in growth and development. We invest in our people, striving to inspire them to become the best versions of themselves possible — in every aspect of their lives. These listed responsibilities and attributes are put into place to provide a platform for launching forward into success. We celebrate winners here because we know that businesses don’t grow if the people don’t grow.

• Health, Vision and Dental Insurance from Anthem, VSP and Guardian
• HSA and/or FSA
• 401(k) with Employer Match from Voya
• Supplemental insurances including Short and Long Term Disabilities, AD&D, HI, CI
• Vacation, PTO, and Service Days
• Employment at a company that prioritizes growth & development of its employees, including mental health support and employee assistance programs

Touchstone has a hybrid work environment where employees work in-office Monday, Wednesday & Thursday and are able to work from home Tuesdays and Fridays. This position works best at our Fairfield, OH Fulfillment Center, where you'll have access to the inventory and returns.

About Touchstone

Touchstone Merchandise Group, a top 50 distributor in the promotional products industry is expanding and hiring talented, high achievement individuals.
Touchstone is pioneering an entirely new approach to branded products through an innovative hybrid approach that blends an experienced promotional products agency, design studio, think tank and product development group, which has led to a new level of consumer participation. With a focus on lifestyle design, we develop products and product collections that support some of the most celebrated brands in the world.
We believe that our methodology and approach focused on Design, Innovation and Engagement are challenging the norms of the promotional products industry to help create more inspired brands. We value thinking beyond traditional limits and push to develop personal relationships between brands and consumers. If this sounds like the culture you want to be a part of, then you need to talk with us.