Temporary Client Experience Coordinator - Medical Records

As part of an all-encompassing client service team, the Client Experience Coordinators [Medical Records] will excel in Medical Records management for a 1-year term. A strong commitment to customer service and workflow processes is essential to operating in a fast-paced environment. This position is focused on the post-appointment Client Experience. Client Experience Coordinators [Medical Records] are expected to be outgoing, welcoming, enthusiastic, and empathetic team players who are adaptable and move to areas throughout the client service organization.
Key Responsibilities:
• Ensure paper records are appropriately digitized, named and filed into the medical record;
• Review and audit Medical Records for timely completion. Work with clinicians to ensure records are completed, and communications are finalized;
• Fully utilize systems and processes to ensure client requests exceed expectations;
• Ensure teamwork, collaborative relations, and excellent communications with all constituencies inside and outside of the hospital;
• Troubleshoot problems and concerns, including those affecting the case experience expressed by clients, clinicians and referring veterinarians;
• As the responsibilities of the team evolve, this position may be asked to perform other medical record tasks assigned by the supervisor or manager.
What qualifications are required?
• HS Diploma with at least 2 years' experience in a customer service capacity, or equivalent combination of education and experience. Excellent customer service skills.
• Must develop and maintain excellent working relationships including communicating with a diverse faculty, staff, student and technician population, as well as referring veterinarians and clients, in a professional manner at all times.
• Possess excellent written communication skills (ability to read and compose grammatically correct sentences).
• Maintain calm demeanor during emergent situations; respond effectively to various personalities and sense when someone is in distress; demonstrate sincere compassion.
• Ability to quickly change priorities and solve problems in a fast-paced, high-pressure environment while maintaining a positive attitude.
• Ability to work accurately with attention to detail
• Basic computer and technical skills including familiarly with Microsoft Office and the ability to learn the electronic medical record and other hospital software programs.
Preferred Qualifications:
• Previous experience in a medical or veterinary office preferred.
• Knowledge of medical terminology, veterinary medicine, Medical Records, and billing systems.
• Experience in a high-volume call operation handling multiple phone lines.
• Exceptional Client Service Awards and/or other acknowledgement.
• Certifications in leadership development and/or client service areas.
The CUHA provides 24-hour care for pets 365 days of the year. The schedule for these positions requires flexibility to ensure that adequate patient care and service needs are provided without interruption or exception. The Client Experience Coordinator is included in the overall client service holiday rotation schedule, and may also include a weekend shift.
What's in it for you?

• An award-winning employer of choice benefits program.
• Comprehensive health care options.
• Access to wellness programs.
• Employee discounts with local and national retail brands.
• Generous retirement contributions. Impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.
• 3 weeks of vacation and 13 holidays with generous holiday pay if you do work on those days.

We invite you to follow this link to get more information: https://hr.cornell.edu/summaries-benefits.
Who we are and what we do:
Cornell University Hospital for Animals is our core clinical training, patient care and research unit within the CVM, composed of six diverse world-class veterinary clinical units providing primary and specialty care. The Cornell Veterinary teaching hospital has 23 services led by internationally renowned board-certified veterinary specialists, providing advanced diagnostic and therapeutic care of animals including 24/7 emergency care. We strive to provide a diverse, inclusive and fulfilling work environment for our family of employees who are committed to outstanding patient care, client service and veterinary training and research.
We encourage you to apply! Simply upload your cover letter and resume as one document.
**No visa sponsorship or relocation assistance available for this position.**
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Temporary Administrative Assistant
Job Family:
Temporary Administration
Level:
No Grade - Hourly
Pay Rate Type:
Hourly
Pay Range:
Refer to Posting Language
Remote Option Availability:
Fully Onsite
Company:
Contract College
Contact Name:
Soubhagya Chattopadhyay
Job Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience
• Education level to the extent education is relevant to the position
• Unique applicable skills
• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing mycareer@cornell.edu.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
2023-12-06