Temporary Case Manager

Mountain Home is seeking a full-time (32 hours/week) Case Manager (CM) to provide case management to young mothers and children. The CM links clients to needed medical, social, educational, vocational, and recreational services and provides advocacy and support which increases their independence in the community. 

This position is temporary with the potential to become permanent. The ideal start date is early November and the anticipated end date is July 2024. This is a full-time, 32 hours/week position. The schedule for this position has some required hours (including Thursdays and Fridays) but also allows for the hired individual to build a schedule that works for them. Our goal is to meet the needs of the families served as well as the hired individual. This position reports to the Lead Case Manager and does not supervise others. This position is based onsite at Mountain Home in Missoula, Montana. The role requires local travel (~ 50% of the time) in company vehicles. The base hourly wage for this position is $19.00 with the hired individual’s wage calculated using Mountain Home’s equitable wage matrix. Available benefits include health, dental, vision, short-term disability, and life insurance, generously accrued paid time off, an employee assistance program (EAP), and opportunities for training and professional development. 

The ideal candidate has a passion and talent for helping others, communicating clearly and compassionately, and has the ability to connect and empathize with individuals, including diverse and marginalized populations. They are detail-oriented, efficient, and highly organized. They remain calm in high-stress situations and are able to work without direct supervision. They are trustworthy, dependable, relatable, and friendly. The ideal candidate is familiar with social services in the Missoula community, has knowledge of mental illness and treatment, has two or more years of experience providing case management or similar services, and has or is working toward a bachelor’s degree in social work, human services, or a related field. 

Who We Are

Mountain Home is a fast-growing Missoula nonprofit whose mission is to provide a safe home and nurturing community where young mothers discover their strengths, and children thrive. Since 2000, we have built an effective, holistic model of care that integrates supportive housing, mental health care,  employment and education support, trauma-informed childcare, and more. We work closely with young families, donors, and community partners to build brighter futures, two generations at a time. 

What You’ll Do

The Case Manager is responsible for the following:

• Providing direct care to clients including helping complete paperwork and mentoring
• Meeting weekly for  case management with clients and maintaining individual client files 
• Building rapport with clients while maintaining professional boundaries at all times
• Providing services primarily in the community or in clients’ homes
• Providing staff with client history/special requirements and hosting team meetings
• Making referrals to other services such as mental health services, parenting, etc.
• Communicating with clients’ therapists for care coordination and treatment planning
• Providing transportation and serving as an advocate for clients at appointments
• Completing and overseeing the discharge process for all assigned clients
• Documenting dates, times, and progress notes for all meetings in an online database
• Meeting and maintaining billing hours expectations and documentation timelines
• Attending meetings and training as required and meeting regularly with their supervisor 
• Other appropriate and job-related tasks as assigned

Who You Are & Keys to Success

To be successful in this job, you will excel in the following areas:

• Commitment to justice, equity, diversity, accessibility, and inclusion: You recognize the role of gender, race, income, age, and other identities in shaping our participant’s needs. You realize how your own identities show up in the work, and welcome, reflect on, and act on feedback with an eye toward continuous learning about justice, equity, diversity, accessibility, and inclusion. 
• Relationship-Building & Communication: You empathize with the population we serve and are able to put people at ease, especially when there are lines of difference. You are honest and genuine yet tactful. You believe in our mission and the communities we serve. You listen closely to the need underneath the concern and work collaboratively to devise solutions. You speak clearly and professionally. You communicate well with all stakeholders including program participants, staff, and community members. 
• Organizing, Time Management, Planning & Prioritizing- You know where you put things and have the ability to create and maintain systems to keep track of information or materials. You are known for showing up on time and completing your scheduled hours. You have the capacity to estimate how long a task will take, how much time you have, how to allocate it, and how to stay within time limits and deadlines. You value the importance of time. You have the ability to create a road map to reach a goal or to complete a task. You take intentional steps to make decisions and you make decisions about what is important to focus on and what is not.
• Task Initiation & Goal-Directed Persistence: You get started without a delay. You begin projects without undue procrastination, in an efficient or timely fashion. You have the capacity to have a goal, stick with your goal, follow through to the completion of that goal, and not be put off or distracted by competing interests.

What Else You Should Know

Mountain Home is an equal-opportunity employer and we value having staff who come from communities of diverse perspectives and have lived experience. We encourage people of color, indigenous folx, members of the LGBTQ community, and people with disabilities to apply.

All offers of employment at Mountain Home are contingent upon clear results of a thorough background check. The following factors will be considered for applicants with a criminal and/or less-than-ideal driving history:

• The nature of the conduct/behavior and its relationship to the position

• The recency of and circumstances surrounding the conduct/behavior

• The age of an individual at the time of the conduct/behavior

• Societal/cultural conditions that may have contributed to the conduct/behavior

• The probability that an individual will continue the conduct/behavior
• The individual’s commitment to rehabilitation and changing the behavior