Teller/Customer Service Representative

Overview

Under direct supervision, the Teller/Customer Service Representative provides customer service such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances and preparing change orders for customers. Also assist customers with opening accounts, processing check orders, issuing Visa check cards, customer service and maintenance on existing accounts and answering customer calls.

Responsibilities

• Provide customer services such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances, preparing change orders for commercial customers, cashing municipal bond coupons, etc.

• Sell products such as Money Orders and Official checks as well as assisting customers with other product needs.
• Balance cash drawer and other receipt daily, as well as ATM (Automatic Teller Machine) when required.
• Process various Night-Drop and Mail transactions as needed.
• Wrap and bag coin, verifying currency, mix new currency and turn-in mutilated currency.
• Perform miscellaneous duties such as filing, answering phones, maintaining supplies, etc.
• Open new accounts and cross sell bank products and services
• Provide customer service to bank customers and employees.

Qualifications

• High School diploma, general education degree (GED), or equivalent required.
• Six months previous cash handling, sales and/or customer service experience required.
• Excellent math and calculator skills.

• Excellent verbal, written and interpersonal communication skills.

• Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

• Must be self-motivated with strong attention to detail and high level of accountability.

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.

About the Company

At PlainsCapital, we’ve always had a trailblazing spirit. PlainsCapital was founded in 1988 by Alan White and a group of investors who raised the capital to acquire Plains National Bank, a Lubbock financial institution with one branch and $198.8 million in assets. Alan, who retired from his post as Chairman of PlainsCapital Bank in 2019, partnered with a team of young bankers who dreamed of bringing relationship banking to Lubbock, and they began to grow the bank one relationship at a time.

Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. Under the leadership of President and Chief Executive Officer Jerry Schaffner, we have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking. To learn more, please visit us online at

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Teller: 1 year (Preferred)

Work Location: In person