Teller/Customer Service Representative

Teller / Customer Service Representative

First point of contact for customers, in person and over the telephone, providing superior customer service in a friendly and courteous manner at all times.

Teller description: Receipt and processing of customer transactions, answering customer inquiries, referring customers to appropriate personnel, providing information regarding bank products and services, providing account information to customers. Additional related duties as assigned. Assist other members of banking staff where necessary.

Customer Service Representative description: Open a variety of new accounts for customers including checking, certificates of deposits, savings, IRA’s and others. Collects new account information and completes account set up process including data input and verification documentation. Provides information and answer questions on interest rates, fees and bank policies. Familiar with regulatory requirements of the designated position.

Duties/Responsibilities:

· Cashes checks and disburses funds after verifying signatures and sufficiency of funds to support withdrawals.

· Accepts deposits, confirming accuracy of transaction.

· Prepares, verifies, and issues cashiers’ checks, bank and personal money orders, travelers’ checks, E bonds, and correspondent drafts.

· Enters transactions in bank’s recordkeeping system, recording all transactions and producing customer receipts.

· Evaluates checks to verify endorsements, dates, identification of persons receiving payments, bank names, and overall legality of the documents.

· Identifies and capitalizes on opportunities to promote new banking services.

· Calculates daily transactions using appropriate technology.

· Balances all monies in cash drawers at the end of shifts.

· Accepts and counts inventories of cash, drafts, and travelers’ checks each day.

· Maintains a work area that ensures the safety of all negotiables and confidential records.

· Prepares monies for deposit or shipment to branch banks or the Federal Reserve Bank.

· Orders a cash supply to meet daily needs.

· Performs other related duties as assigned.

· Responsible for greeting customers visiting the branch

· Use the essential skills of effective communication and listening to meet the financial needs of customers and develop customer relationships

· Educate customers as to products/services that are available

· Open new and maintain existing deposit accounts and other customer services duties, promoting the bank by maintaining good customer relations.

Other duties as assigned by branch management

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• Monday to Friday

Work Location: In person