Teller - Universal Banker

Teller/ Universal Banker

Position Summary

Teller / Universal Bankers provides a service to all clients of United Trust Bank. The successful candidate must be able to perform all duties of a paying/receiving teller and be proficient in assisting with online banking, debit cards and assist with other duties as assigned, while complying with banking regulations and internal policies and procedures. Job requirements include minimum, one year cash handling experience in a bank or prior responsibility handling large amounts of money in a retail environment. Candidate must have strong interpersonal communication, computer skills, ability to operate standard office equipment. Teller/Universal Banker reports directly to the Branch Manager and/or Operations Officer.

Teller/Universal Banker Skills and Qualifications:

• Responding to customer inquiries and concerns and creating positive solutions

• Accepting retail and commercial deposits, loan payments, checking and savings withdrawals

• Cashing checks for customer and non‐customers

• Knowing the balancing procedures and how to research outages

Position Responsibilities:

• Maintaining customer service standards, greeting customers, and facilitating a welcoming and customer‐focused environment

• Performing as a paying and receiving teller in bank lobby and or drive-thru as needed

• Ensures adherence to policies and procedures concerning the teller functions

• Maintain knowledge of basic and specialized teller functions

• Maintaining an adequate cash drawer limit, buying, and selling currency as needed

• Balancing cash drawer in accordance with bank procedures

• Answers questions about all bank products and services

• Promotes the bank’s products and services

• Follows opening and closing procedures

• Contributes to the fulfillment of the department, as well as company objectives and goals

• Complying with department and company policies, procedures, and regulations

Competencies

• Problem Solving/Analysis

• Team driven

• Customer focused

• Initiative

• Time management

• Communication proficiency

• Knowledge of office methods, procedures, and practices including the use of standard office and teller equipment

• Detail oriented

• Organizational skills

• Strong communication skills

• Computer skills

• Attendance/Punctuality

• Dependability