Teller Trainee-Olney

• Provides extraordinary service to all clients. Represents the company in a courteous, professional manner at all times. Provides prompt, efficient, and accurate service in processing transactions and answering questions in person and over the telephone.

• Uncovers sales opportunities and educates clients about product and service alternatives.

• Processes and settles transactions in an accurate and efficient manner in the lobby or drive-thru. Follows all established policies and procedures to include audit, security, and compliance regulations. Maintains teller differences and cash levels within established guidelines.

• Maintains a high level of product knowledge in order to promote the benefits of additional company services and achieve referral goals. Participates in branch sales activities.

• Enthusiastically assists clients by answering general questions and fulfilling any service requests. Refers clients to a more knowledgeable or senior team member only when appropriate or necessary.

• Responsible for completing and/or delegating branch administration and operational functions, e.g., completing reports, processing night drop and over the counter transactions, vault management, ATM maintenance and settlement, security systems, ordering and stocking supplies or promotional materials, etc.

• May occasionally require duties such as working extra shifts, opening and closing the branch, and assignments at other branches.

• Participates in company sponsored community events.

• If selected and hired for the position, continued employment will be contingent upon the successful completion of the required Training and Assessment.
• Position requires successful completion of teller assessments, which includes cash handling skills, math skills, and customer service and sales aptitude. In addition, some work experience in customer service and/or cash handling experience preferred. Incumbents are normally required to complete an internal training program designed to familiarize the teller with service standards, product knowledge, operational knowledge of bank operations, negotiability of instruments presented for cash or deposit, and company policies and procedures. Must demonstrate the ability to operate on-line teller terminal, proficiently count currency and coin, and achieve training objectives.
• Work requires skills necessary to operate general office equipment such as a personal computer and 10‑key calculator and other branch equipment such as coin and currency counter, drive‑in equipment, etc. Computer skills and knowledge of the Metavante Banking System is needed through experience or on-the-job training in order to assist clients.
• Analytical ability is required in researching and analyzing data pertaining to problems of a routine nature where selection of alternatives is limited, but where standard policies are established.
• Strong interpersonal skills are necessary to enthusiastically and graciously serve a diverse group of clients.
• The ability to speak, read, and write English well enough to comprehend instructions, be understood by clients, and legibly complete standard forms is required.
• Work requires ability to accurately perform arithmetic calculations using business math.
• Work may occasionally require duties beyond the normal scope of the job such as working extra shifts or assignments at other offices.
• Work is under general supervision where standard practice enables the employee to operate alone on routine work, referring questionable situations to supervisor or others.

SPECIFIC PHYSICAL REQUIREMENTS:

WORKING CONDITIONS:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.