Senior Bank Teller

We are looking for a Senior Branch Banking Specialist (Senior Bank Teller/Assistant Head Teller) to join our team! The Senior Branch Banking Specialist is responsible for supporting the team in coordinating the operational functions of representatives, promoting timely and courteous service, overseeing compliance with regulations and branch operational policies and procedures, and assisting in the evaluation of the staff. This position requires prior Bank Teller/banking experience.

Essential Functions

• Support Branch staff by scheduling work, providing direction, monitoring workflow, assisting with transactions, balancing, and maintaining daily cash items, maintaining supplies, opening, and closing the office, preparing reports, and resolving problems according to existing operational policies and procedures.
• Establish new banking relationships through conversations based on their financial needs.
• Provide account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
• Coach the team to refer bank products and services to customers by having beneficial conversations during daily transactions.
• Open new consumer and business accounts including CDs, IRAs, and safe deposit boxes
• Oversee compliance with regulations and Branch operational policies and procedures by performing audits relating to cash, performing weekly Monetary Instrument Log (MIL) reports on money orders and official checks, conducting branch security checks, and completing required reports according to established policies, procedures, and regulations accurately and timely.
• Perform operational duties by conducting paying and receiving activities and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
• Promote timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines, and help Branch staff to understand and deliver these guideline standards.

Required Education and Experience

• High school diploma or GED equivalent required.
• Prior teller/banking experience required.

Company Benefits

• Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work
• Comprehensive benefits packing including health, dental, vision, short-term and long-term disability, long-term care insurance, company paid life insurance, and much more!
• Paid parental leave
• 401k savings plan with up to a 4% company match
• Employee perks such as: employee banking services, loan discount program, tuition reimbursement, career development program, Employee Assistance Program, and wellness initiatives.
• Opportunity for growth and advancement
• Paid training program and continuous training sessions throughout the year on various topics
• Generous paid time off and paid sick time
• Community involvement opportunities

Shore United Bank is a full-service community bank with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect from a community bank. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you.

In addition to banking, we offer trust and wealth management services through Wye Financial & Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank: Good things are happening here. ®

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.

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