TeleOps Operator (Technical Support)

Title: TeleOps Operator (Technical Support)

Location: Foster City, California 94404

Priority shift times and days

(Shift times are 8 am to 4:30 and 3:30 pm to 12 am):

·        Night Tues - Sat

·        Night Sun - Thurs

The TeleOps Operator is a multi-skilled position responsible for testing, and operation of the remote monitoring and control system for autonomous vehicles. The position will oversee various initiatives and strive to achieve team goals. This position is tasked with operating in a collaborative, fast-paced environment with cross-functional organizations. We’re looking for proactive, positive, and team-oriented individuals who are motivated.

Responsibilities

·        Effectively monitor autonomous vehicle operations

·        Respond to and manage critical mission needs

·        Assist the fleet of vehicles by providing remote guidance in complex situations

·        Assist with testing and data collection

·        Work closely with SW, QA, and UX to improve the TeleOps Interface

·        Willingness to work flexible shift hours

Qualifications

·        Excellent driving history and no criminal history

·        Experience working in a cross-functional team

·        2-3 years of experience working in operations or a fast-paced environment

·        Excellent computer skills and problem solving ability

·        Excellent written and verbal communication

·        Positive attitude with a growth mindset

Bonus Qualifications

·        Experience with working in the autonomous vehicle industry

·        Efficient with working on the Windows 10 OS

·        Bachelor degree in STEM, Analytics, or related fields

·        Basic knowledge of Windows, Linux, Software/QA testing

·        Basic understanding of data analysis to help build out and analyze metrics

·        Basic QA testing experience

·        Experience playing video games