Telecommunications Technician - On Site St. Augustine Fl

Optivor Technologies is seeking a Telecommunications Technician to report to a client site in St. Augustine, Florida daily.

This candidate must be skilled in legacy Nortel voice systems, principally the most recent versions of CS1000, Call Pilot and Contact Center. The ideal candidate will be capable with the Avaya Core applications currently available, and demonstrate experience working with customers who have made the migration from TDM to VoIP.

Minimum Qualifications:

• History of certifications from Nortel voice products
• Current fluency with Avaya Aura Release 10.1 applications
• Hold one of more Avaya Certified Implementation Specialist or Support Specialist in the Core Communications or Communications Applications realms.
• Have experience working in the Aura Contact Center solution
• Must reside within a 50 mile radius of St. Augustine, FL
• Demonstrate an understanding of related task work durations and relate anecdotes of past work that demonstrate such capabilities.
• Convey examples of their engagement in a team effort that relates to a communications system.
• Demonstrate skills required for MACD and history of using a ticketing system to track those activities.
• Ability to successfully support and juggle priorities.
• Must be able to manage multiple projects and deadlines.
• Must have verbal and written communication skills.
• Proficient in Windows operating system and associated software (Microsoft Word, Excel and PowerPoint).
• Practical understanding of data networking and troubleshooting as it relates to voice applications.

Work location and daily expectations:

• Normal hours are ON SITE from 8-5 M-F and may at times require after-hours work for special projects or solution maintenance.
• After-hours support is necessary if the site experiences any emergency outages.
• Maintain a Professional appearance.
• Will show excellent attendance and demonstrate being on time.
• Adapt and be willing to learn new things.
• Establish effective working relationships with members of the team and customer staff.
• Work will require moderate to strenuous physical exertion including standing, climbing, and lifting some objects over 50 pounds.
• Document the wire distribution plan and related phone numbers used within campus.

Job Type: Full-time

Pay: $50,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person

Application Question(s):

• Do you have active Avaya certifications or any other certifications that would be helpful in this position? Please list them here.

Experience:

• Legacy Nortel Voice System: 5 years (Preferred)
• Avaya Aura: 3 years (Preferred)

Ability to Commute:

• Saint Augustine, FL (Required)

Work Location: In person