Telecommunications Engineer (ISTA V - Telecommunications)

Salary: $48.64 - $62.08 Hourly
Location : 1120 SW 5th Ave, OR
Job Type: Regular
Job Number: 2024-00311
Bureau: OMF-Bureau of Technology Services
Opening Date: 03/11/2024
Closing Date: 3/25/2024 11:59 PM Pacific
The Position
Job Appointment: Regular, full-time
Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: This position has an exception to work primarily remotely. However, there will be instances when it is necessary to come onsite for work (with as much advance notice as possible). Remote work must be performed within Oregon or Washington. For more information, click
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view this labor agreement, please click
Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to attach a cover letter and resume.
Position SummaryDo you enjoy tackling complex technical issues? Are you looking for a team-focused environment to apply your telephony skills and training? Consider joining the City of Portland's Telecommunications Team!
The Bureau of Technology Services (BTS) is seeking a Telecommunications Engineer to be part of our enterprise Telecommunications Team. This team provides voice services to the City of Portland's employees and interagency partners. Our strategic focus is to provide Robust, Reliable, and Secure voice communications to our customers. We provide voice and call center services through our Avaya telephony platform as well as supporting satellite phone service and paging.
As a Telecommunications Engineer, you will:

• Provide operational support for our Avaya systems, execute Avaya programming changes, manage monitoring and reporting, install client software, and participate in OS and application patching.
• Work directly with customers to troubleshoot and resolve complex technical issues or billing questions.
• Provide technical leadership for complex telecommunications projects.
• Help develop the telephony roadmap for City's Telecommunications department.
• Provide technical mentoring and knowledge sharing for Telecom staff.

The Team:
The Telecommunications team maintains the City's Avaya based telephony systems. They provide City staff with IP and analog dial tone services, support call center operations, and manage PSTN connectivity. The Avaya system supports over 6000 endpoints across many city locations in addition to providing dial tone services to external partner agencies.
The Telecom Support team is the customer-facing unit of the Telecommunications team. They are the bridge between the customer and the Telecom Engineering team. The Engineers are responsible for the maintenance, daily operation, and continuing evolution of the telephony platform.
The successful candidate must be able to pass a comprehensive police background investigation.
Questions?
Amanda Hillebrecht, Senior Recruiter
Bureau of Human Resources
Amanda.Hillebrecht@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position:

1. Experience providing direct technical support for Avaya core telephony systems.
2. Ability to cultivate productive working relationships within a team setting and exhibit excellence in customer service interaction.
3. Experience maintaining, troubleshooting, and repairing telecommunications physical layer infrastructure.
4. Ability to provide technical advice and guidance to telecommunications leadership.
5. Knowledge of wide area network operational characteristics and IP voice communication systems, including their design, development, installation, and maintenance.
6. Knowledge of methods, techniques, principles, and practices of integrating communications operating systems with virtual systems and applications.

Applicants must also possess:

• Ability to successfully pass an in-depth background investigation.

Although not required, you may have the following:

• 5+ years providing direct support of Avaya based telephony systems.
• Experience providing technical leadership of complex telecommunications projects.
• 1+ year of direct telecom helpdesk experience.
• ASAC - 0037, 0038, 0039 certifications, demonstratable progress towards certification or equivalent work experience.

The Recruitment Process
STEP 1: Apply online between March 11, 2024 and March 25, 2024
Required Application Materials:

• Resume
• Cover Letter
• Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)

Optional Application Materials:

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips:

• Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your cover letter.
• Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  
• Do not attach materials not requested.
  
• All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
  
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.

Step 2: Minimum Qualification Evaluation: Week of March 25, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: Week of April 1, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

Step 4: Selection (Interview): April

• The hiring bureau will review and select candidates to interview.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment: April
Step 6: Start Date: May

• A start date will be determined after all conditions of employment have been met.

*Timeline is approximate and subject to change*
Additional Information
Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity

A Career with the City of Portland offers many Employee Benefits
We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Short- and Long-term disability coverage to eligible employees and their families.
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!
Benefits may vary depending on bargaining unit and employment status.
01
Thank you for your interest in joining the team at the City of Portland. We sincerely value your time and hope to make your application experience as positive as possible.
Your cover letter, and resume are an important step in the examination and selection process to assist us in determining if you possess the knowledge, skills, and abilities to succeed in the posted vacancy.
A lack of a complete and thorough information in your application materials to each of the qualifications listed in the To Qualify section may result in disqualification from the examination. The information you provide must accurately reflect what is documented in your work history/resume.
Your cover letter needs to specifically address all of the qualifications listed in the "To Qualify" section, they are required for this position. Please provide detailed examples for each qualification that specifically address the qualification(s). Saying "See resume", to any of the minimum qualifications may result in elimination from further consideration.
If you are requesting veterans' preference, please be sure to indicate that you are a veteran and also upload a copy of your DD214 and/or Veteran's administration letter stating your disability. Veteran's preference documentation must be submitted by the closing time of this announcement.
Have you read and understood all of the information listed above?

• Yes
• No

02
Where did you first learn about this job opportunity? (If on a website or job board, please specify which one)
03
The City of Portland receives public records requests at times. Please indicate which response you find appropriate:(Answer will not disqualify you from the process)

• My application was submitted with the understanding that the City of Portland would keep the information confidential and would only disclose the information if ordered to do so. I would not have submitted this application without the promise of confidentiality.
• You may release my application; I am waiving confidentiality.

Required Question