Telecommunications Engineer (ISTA V - Telecommunications)

Job Appointment: Regular, full-time
Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: This position has an exception to work primarily remotely. However, there will be instances when it is necessary to come onsite for work (with as much advance notice as possible). Remote work must be performed within Oregon or Washington. For more information, click here.
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: This position is represented by Professional Technical Employees, Local 17 (PROTEC17). To view this labor agreement, please click here.
Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need to attach a cover letter and resume.
Position Summary
Do you enjoy tackling complex technical issues? Are you looking for a team-focused environment to apply your telephony skills and training? Consider joining the City of Portland's Telecommunications Team!
The Bureau of Technology Services (BTS) is seeking a Telecommunications Engineer to be part of our enterprise Telecommunications Team. This team provides voice services to the City of Portland's employees and interagency partners. Our strategic focus is to provide Robust, Reliable, and Secure voice communications to our customers. We provide voice and call center services through our Avaya telephony platform as well as supporting satellite phone service and paging.
As a Telecommunications Engineer, you will:

• Provide operational support for our Avaya systems, execute Avaya programming changes, manage monitoring and reporting, install client software, and participate in OS and application patching.
• Work directly with customers to troubleshoot and resolve complex technical issues or billing questions.
• Provide technical leadership for complex telecommunications projects.
• Help develop the telephony roadmap for City's Telecommunications department.
• Provide technical mentoring and knowledge sharing for Telecom staff.

The Team:
The Telecommunications team maintains the City's Avaya based telephony systems. They provide City staff with IP and analog dial tone services, support call center operations, and manage PSTN connectivity. The Avaya system supports over 6000 endpoints across many city locations in addition to providing dial tone services to external partner agencies.
The Telecom Support team is the customer-facing unit of the Telecommunications team. They are the bridge between the customer and the Telecom Engineering team. The Engineers are responsible for the maintenance, daily operation, and continuing evolution of the telephony platform.
Questions?
Amanda Hillebrecht, Senior Recruiter
Bureau of Human Resources
Amanda.Hillebrecht@portlandoregon.govThe following minimum qualifications are required for this position:

1. Experience providing direct technical support for Avaya core telephony systems.
2. Ability to cultivate productive working relationships within a team setting and exhibit excellence in customer service interaction.
3. Experience maintaining, troubleshooting, and repairing telecommunications physical layer infrastructure.
4. Ability to provide technical advice and guidance to telecommunications leadership.
5. Knowledge of wide area network operational characteristics and IP voice communication systems, including their design, development, installation, and maintenance.
6. Knowledge of methods, techniques, principles, and practices of integrating communications operating systems with virtual systems and applications.

Applicants must also possess:

• Ability to successfully pass an in-depth background investigation.

Although not required, you may have the following:

• 5+ years providing direct support of Avaya based telephony systems.
• Experience providing technical leadership of complex telecommunications projects.
• 1+ year of direct telecom helpdesk experience.
• ASAC - 0037, 0038, 0039 certifications, demonstratable progress towards certification or equivalent work experience.

• Resume
• Cover Letter
• Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions)

• Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)

Application Tips:

• Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your resume should support the details described in your cover letter.
• Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
• Do not attach materials not requested.
• All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
• All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%.
• Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.

• The hiring bureau will review and select candidates to interview.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

• A start date will be determined after all conditions of employment have been met.

Click here for additional information regarding the following:

• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations
• Work Status
• Equal Employment Opportunity
  

Employment Type: Regular