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SalaryJob Overview:
The Telecom/Imaging Technician is responsible for providing frontline support for the technical needs of our client's staff. This role is on-site in our Denver office. Will be responsible for managing, prioritizing, and resolving all end-user support requests logged through the designated tracking system, email, or any other viable request means related to cellular phones & tablets, RingCentral VOIP phones, Zoom Room UC equipment and connectivity issues.
Key Responsibilities/Accountabilities:
- Manage, prioritize, and resolve all incoming IT Telecom service requests. As needed, direct requests to other IT functions in accordance with established guidelines. Document all service requests and problem resolutions in the support tracking software.
- Diagnose, troubleshoot, and resolve issues regarding hardware/software functionality, security, reliability, and performance for employee devices. Perform quality assurance testing as needed.
- Provision end-user mobile devices, RingCentral phones, appropriate security access, approved software, and necessary cloud-based services per established procedures.
- Provide IT orientation on provisioned equipment. Maintain an accurate inventory of all IT assets through our asset management system.
- Document RingCentral/Zoom Room changes per established procedure.
- Support all Telecom equipment per established procedures.
Basic Qualifications:
- A combination of superior customer service skills and technical aptitude is required for success in this position.
- Strong communication and social skills. Must be able to receive criticism well.
- 3+ years of experience supporting Cellular/VOIP/UC technologies.
- 1+ years of computer imaging experience
- Technical skills to serve as escalation point for handling incidents and service requests related to the described Telecom equipment.
- Ability to work independently with minimal oversight.
- Possess skill set to successfully analyze complex business problems, propose effective solutions, understand and apply business vision and direction.
- Microsoft Exchange experience
- Comprehensive knowledge of Active Directory.
- Ability to handle multiple tasks to prioritize needs and expedite tasks upon request.
- Strong problem-solving skills.
Benefits:
- Paid Company Holidays
- Paid Sick Leave
- Medical, Dental, Vision, FSA/HSA, Short Term/Long Term Disability, 401K with matching contribution
- Salary $60,000 - $70,000 annually depending on experience, qualifications and competencies.
Company Overview:
The management team at PRE has a great deal of experience in the solar industry with 1 GW of projects managed, sold and completed in the last 5 years. This includes the completion of over 236 MW in 2018, earning us the #1 spot in Texas in the 2019 Top Solar Contractors list, and #7 in the 2019 Top Solar EPC list from Solar Power World, in addition to other placements. Read more at Solar Power World. As a part of Primoris Service Corporation, PRE has the financial backing and experience to support any solar project across the United States. We are committed to providing the highest value solar services in the market and pride ourselves on delivering quality projects on time and on budget.
Agency Statement:
We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms.
