Tele-Counselor Associate

Please note: Though this is a remote position, applicants MUST reside in the state of Maine

ASSOCAITE TELECOUNSELOR - Maine

New Season

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

New Season operates a number of nationally recognized and accredited methadone treatment centers dedicated to helping individuals with prescription drug abuse and/or opiate addiction regain control of their lives. We take great pride in treating our patients with dignity and respect in each phase of their treatment experience.

We are looking for an Associate Tele-counselor to serve the community with our team.

Job Summary:

-Tele-counselors provide individual counseling services via a HIPPA compliant, synchronous video platform to patients being served by New Season' s clinics across the United States.

-Tele-counselors work within a multidisciplinary treatment team consisting of the Medical Director, Program Director, Treatment Services Coordinator, Counselors, and Nurses to identify and meet the clinical needs of the patient and to assist in their overall well-being.

-All tele-counselors are responsible for the completion of all patient, program, and state-related clinical documentation.

-Tele-counselors are eligible for remote work arrangements, at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.

Essential Functions:

• Performs individual counseling with assigned patients via synchronous video communication.
• Educates patient in all aspects of treatment, corresponding health issues and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one on one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments and all other program related documentation within the required time frames.
• May work with patients to complete intake, admission, discharge and transfer paperwork.
• Documents patient progress and completes organization and state mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely correction to any documents or files that are found to be out of compliance.
• Identifies any clinical/case management needs and works to address those needs.
• Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one (1) business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect and exploitation as required.
• Reports patient grievances as required.
• Coordinates Urine Drug Screens with clinic liaisons and completes any required documentation.
• Ensures the reading and understanding of the General, program and state specific Policy and Procedures Manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Actively participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy and any other agency site visits as dictated by the state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Actively participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, State, Federal and Colonial Management Group, LP rules, regulations and policies.
• Always acts in the best interests of the program and company; honors, supports, and protects the proprietary data and rights of the company.
• Performs other tasks as assigned by clinic, region or corporate leadership.

Minimum Qualifications:

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification:

• Qualified candidates will have a Master's degree in a Human Services related field. It is preferred that candidates hold current independent counseling license (LCPC, LCSW, LMFT or equivalent) in the state that they will support at the time of hire, with at least 1 year at current license level; however consideration may be given to candidates who are current Registered Interns under active supervision and will obtain unrestricted licensure in the state that they will support within 90 days of hire.

Required Knowledge: Master-level knowledge.

Experience Required:

• 1-year experience in substance abuse is required and knowledge or experience in telecounseling is STONGLY preferred.

Skill and Ability:

• Must possess excellent interpersonal, communication, and technological skills, be able to multitask, work independently, prioritize, be dependable and reliable.
• Be able to multitask, work independently, prioritize, and be dependable and reliable
• Possess basic mathematics skills

Benefit Highlights:

• Eligible for remote work environment
• 3 weeks of PTO
• Excellent Medical (EPO & PPO plans), Dental, and Vision Insurance
• FSA's and Teladoc services
• Life Insurances
• Short/Long Term Disability
• 401K with Matching

Job Type: Full-time

Pay: $28.92 - $33.80 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Addiction Medicine

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• Outpatient
• Remote

Application Question(s):

• Are you able to work Monday thru Friday from 5am-1:30pm?

Education:

• Master's (Required)

Experience:

• substance abuse counseling: 1 year (Required)

License/Certification:

• Maine License (LMFT, LCPC, or LCSW) (Required)

Location:

• Maine (Required)

Work Location: Remote