Technology Support Technician

SOP-Information and Educ Tech-450186

Information Technology

No

01/05/2024

01/15/2024

Permanent Staff (SHRA)

Technology Support Technician - Journey

IT01

Technology Support Technician

00062029

P018521

Full-Time Permanent

40

Monday – Friday, 8am – 5pm
This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC-Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

Chapel Hill, NC

North Carolina, US

$45,689-$58,386

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The UNC Eshelman School of Pharmacy (www.pharmacy.unc.edu) is one of six health science schools (Pharmacy, Nursing, Dentistry, Social Work, Public Health, Medicine) at the University of North Carolina at Chapel Hill and is one of the oldest health science academic programs at Chapel Hill. The School teaches approximately 600 PharmD students and 145 graduate students. The School has built a reputation for its continued pursuit of excellence, rigorous education and training programs, cutting-edge multidisciplinary research, progressive pharmacy practices, efficient business operations, and its outstanding faculty, staff, and students. The School was named the number one School of Pharmacy in the U.S. by the U.S. News and World Report. The School has experienced unprecedented growth and success and continues to strategically position itself for sustained impact, as articulated in the School’s Strategic Plan (https://pharmacy.unc.edu/about/oe/strategic-plan/).
Our Vision is to be the global leader in pharmacy and pharmaceutical sciences. Our Mission is to prepare leaders and innovators to solve the world’s most pressing health care challenges. We are Advancing Medicine for Life through innovation and collaboration in pharmacy practice, education, research, and public service.

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC-Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.
This Tech Support Technician will provide computer support to the various constituents of the UNC Eshelman School of Pharmacy including faculty, staff, and students supporting the administrative, academic, and research operations of the School. It is located on the UNC – Chapel Hill campus. This position works directly with members of the Information and Educational Technology Department, primarily the department’s System Administrator.
The position has responsibility for installing and maintaining the Eshelman School of Pharmacy’s educational, administrative, and research information computing environments. They will work closely with the UNC campus Information Technology Services Department to integrate school assets with the University infrastructure ensuring security policies are followed. Duties also include desktop support, computing purchasing and inventory, server management, system administration, user management, application and hardware advising, and user training.
This position will also serve as Tier 1 support of the School’s educational and meeting spaces.

Graduation from high school and one year in the field of technology related to the position’s role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

* Strong customer service skills
* Highly organized
* Able to multitask in a fast-paced environment
* Intermediate Microsoft Office 365 skills including Teams and OneDrive
* Basic software support experience
* Related IT experience

* Previous Information Technology Service Management system experience
* Advanced software support experience
* Advanced Microsoft Office 365 skills, including Teams and OneDrive
* AV support and troubleshooting experience
* Experience with web conferencing platforms (Zoom, WebEx, BlueJeans, Teams)
* IT support experience in a hybrid environment (Mac/Windows)
* Experience or knowledge supporting the IT infrastructure of a research enterprise

* Ability to lift 50 pounds at waist height with or without accommodation
* Ability to occasionally climb ladders with or without accommodation

Not Applicable.