Technology Support Specialist

Minnehaha Academy is a Christian school and a ministry of the Northwest Conference of the Evangelical Covenant Church of America.

Our mission is to provide a high quality education integrating the Christian faith and learning.

Provides outstanding support service to all stakeholders. Works as a team player to solve problems that will lead to successful use of technology. Demonstrates a positive relationship with all users to provide educational technology that is a catalyst for curiosity, connection, growth, and promotes whole and holy living in a digital age. Prioritizes tasks and manages time to ensure end-user satisfaction.

Reports to Dave Eisenmann, Minnehaha Academy Director of Technology

• Tier I helpdesk/direct user support at two sites

• Troubleshoot, and support a variety of issues related to hardware, software, environmental, and user-created causes, partnering with vendors as appropriate

• Researches unresolved problems and communicates potential solutions to users

• Device lifecycle management and support (e.g. acquisition, deployment, collection, erasure, sale, etc.)

• Responsible for school-wide repair and maintenance of equipment and technical services (e.g. printers, etc.)

• Develops and maintains documentation processes of various procedures and practices

• Promote continuous improvement of Technology Support

• Performs other duties as needed and required

• Associate’s degree, professional certifications in IT or related field of study, or equivalent experience

• Technical knowledge of Apple hardware (Mac and iPad) and software (macOS, iPadOS, tvOS)

• Technical knowledge of the following systems a plus: Google Workspace for Education, using and maintaining an IT ticketing system (HelpSpot), mobile device management (JAMF), printer management (Papercut)

• Commitment to strong customer service with an ability to learn, listen, and empathize

• Strong written and oral communication skills

• Excellent organizational and follow-through skills with strong attention to details

• The ability to multitask, assess priorities, and self-direct with flexibility

• Ability to work well with others while demonstrating patience and understanding

• Ability to maintain confidentiality and support the mission, policies and guidelines of Minnehaha Academy

• Must be able to concentrate on work tasks amidst distraction from telephone, students, co-workers, etc.

• Work may require occasional travel

• Position involves occasional exertion of up to 100 pounds of force

• Work regularly requires speaking, hearing, reaching and repetitive motions as well as standing, walking, sitting, pushing or pulling and occasionally requires stooping, kneeling, crouching or crawling, climbing (ladder) and lifting.

• Work has standard vision and vocal requirements.
  

Benefits

• Professional development opportunities including conferences, online and in person training

• Medical and dental healthcare including HSA and FSA

• Long-term disability insurance

• Paid time off

• Paid sick time and holidays

• Retirement match after first year of employment

• Increasing tuition discount for children prorated on years of service
  

Work Hours

0.75 FTE is 195 days per year, generally following the Minnehaha teacher's contract (186 days); plus 9 days flexible before/after the school year: (for example, starting 5 days before the teachers return in August and staying 4 days after the teachers are done in June. So for the coming year, starting Monday, August 5, 2024 and ending Friday, June 6, 2025).

You can learn more about Minnehaha Academy and apply online by visiting our website at www.minnehahaacademy.net.

Minnehaha Academy is an EEO/AA employer