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SalaryExciting opportunity to join Riverside Community Care as a Technology Support Specialist!
The Technology Support Specialist I provides technical support of desktop/laptop computers desktop applications, peripherals and related technologies. This position serves as the first point of contact for all end user desktop issues.
This position works under the direct supervisor of the Help Desk Manager and resolves technical desktop issues both independently and working with other IT resources. Works with other members of the help desk and system administration staff to resolve problems from end users.
The Technology Support Specialist I will:
- Serve as the first point of contact for all end user desktop/laptop application and support issues
- Provide end user support by entering desktop/laptop hardware and software, network, and telephone issues into IT's HelpDesk Application
- Provide support to all Riverside offices and personnel
- Monitor help line, resolve user issues via telephone, remote access and onsite support
- Drive to program sites as needed
- Maintain hardware inventory, including repairing and re-imaging laptops and desktop PCs
Schedule: Monday-Friday 9am to 5pm
Why You'll Love Riverside
We make a true difference in people’s lives through rewarding work. Most of our jobs come with great benefits – including healthcare, numerous professional development opportunities, and generous time off - all in a respectful and inclusive environment, perhaps why Riverside was named a Boston Globe Top Workplace and a best-in-state employer by Forbes.
Benefits include:
- Comprehensive, high-quality health, dental, and vision insurance options
- Flexible Spending Accounts – both medical and dependent care
- Eleven paid holidays
- Separate accruals for vacation (increases with tenure), personal, and sick time
- Tax-deferred 403(b) retirement savings plan with employer match
- Employee Assistance Plan / Travel Assistance Plan
- Employee bonus for referrals resulting in hiring
- Discounts to movie theaters, sporting, and entertainment events
- Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Our Benefits
Our Culture
Hear what employees think about working for Riverside!
Required Skills
Advanced knowledge of:
- Common concepts, practices, and procedures within Data Center operations
- Basic Information Security concepts and practices
- Knowledge of Microsoft Office 365 including Teams, OneDrive, Sharepoint and other productivity applications
Required Experience
- High School Diploma or equivalent required; Associate’s degree preferred
- Minimum 1-3 years experience in the Information Technology Support field, including Helpdesk Support and/or LAN Support, required
- Experience using the most recent Microsoft Windows operating systems required
- Experience setting up and troubleshooting file sharing end user issues required
- Basic understanding of networking technologies, including TCP/IP, SMTP, Telnet, VLAN’s, and WAN technologies required
- Valid driver’s license and regular access to a reliable vehicle is required to travel to Riverside sites
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.
