Technology Support Specialist

WHO ARE WE?

• An organization that has distributed to and successfully supported grocery retailers in cities across the Intermountain West for more than 80 years.
• A company that values its team members, their families, and communities.
• A business that partners with multiple local organizations to fundraise, donate to and sponsor charitable activities and events.

WHY JOIN THE TEAM?

• Comprehensive benefits offering (health, dental, vision, life, 401(k), vacation and sick leave as well as unique team member perks and discounts)
• Tuition reimbursement program
• Opportunities for advancement
• Daily pay option

JOB SUMMARY
The Retail Technology Support Specialist will answer help desk phone support calls from retailers, troubleshoot and resolve problems inherent in linking multiple vendor systems, hardware and software. This individual will assist with installation of hardware and software in retail stores.
ESSENTIAL DUTIES AND RESPONSIBILITIES

• The Technology Support Specialist provides Help Desk phone support.
• Troubleshoot and resolve problems inherent in linking multiple vendor systems, hardware and software.
• Will assist with installation of hardware and software in retail stores.
• Recommending and assisting with system enhancements and upgrades.
• Performs other related duties as assigned or requested.

POSITION REQUIREMENTS

• Associate's Degree or equivalent experience and training.
• Minimum of one to three years job-related work experiences with demonstrated competence.
• Knowledge of computer programming concepts and language. Experience and understanding in working with Windows operating systems, computer hardware and peripherals.
• The Technology Support Specialist must be able to develop relationships with the retailers so as to become a resource to the retailers and help them with their decisions concerning technology issues.
• Must have problem solving skills and the ability to think and react to problems quickly.
• Must be able to remain calm during trying situations.
• Able to work with retail point of sale, back office, web browsers and other in-store technology relating to hardware and software.

PHYSICAL/SENSORY DEMANDS

• Some travel using employee's personal vehicle is required to do on-site installations.
• Work is generally performed in a safe and comfortable office environment.
• Job consists of working on a computer and requires prolonged exposure to computer screens and indoor lighting, sitting, and repetitive motion involved with keyboard and mouse.

Associated Food Stores is an equal opportunity employer. We prohibit unlawful discrimination against applicants or employees on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable federal, state or local laws.