Technology Support Center Student Worker - Dhsi Grant-Funded

Posting Information
First Section
Job Title
Technology Support Center Student Worker - DHSI Grant-Funded
Position Number
xxxxxx-xx
Organizational Unit
Technology SupportStudent Workers - Joliet, IL
Posting Number
SP0787-16
Requirements
Responsibilities
• The Support Specialist I is an entry-level customer service role within the Technology Support Center (TSC)
• The Support Specialist I operates the TSC support desk and provides both live and virtual end user support (Technology and Professionalism)
• This is a Student Worker position
• 90% - Respond to support issues that come into the TSC desk (Critical Thinking and Communication)
* Respond to level 1 support issues via scripted responses (Communication and Professionalism)
* Accurately document and report support ticket information (Critical Thinking)
• 10% Contribute to and/or refine the documentation and knowledge base of the TSC (Technology)
• Communicate written technical information in a clear and concise manner (Communication)
• Other duties as assigned
• During Summer this may include network and system installation and support (Technology)
Qualifications
• Current USF student in good standing
• Ability to communicate effectively on the phone, in person, in email, in chat systems, and via virtual conferencing tools (Communication, Critical Thinking)
• Experience working in a customer service function (Critical Thinking, Teamwork)
• Ability to empathize with end users (Critical Thinking, Professionalism)
• Basic knowledge of common computer operating systems and software applications (Technology, Career & Self Development)
• Basic knowledge of learning management systems; specifically Canvas (Technology, Teamwork, Professionalism, Career & Self Development)
• Basic knowledge of network systems and how networks operate (Technology, Career & Self Development)
• Basic knowledge of computer hardware including PCs, Macs, Printers, Tablets, Mobile Devices, etc.(Technology, Career & Self Development)
• Able to perform the physical requirements of the position (Career & Self Development, Teamwork, Leadership)
• Willingness to support the Catholic and Franciscan values of the university
• Eligible for Federal Work Study Award in financial aid package preferred
Pay Rate Hourly
$15.00
Hours / Week
10
Close Date
Quick Link
https://stfrancis.peopleadmin.com/postings/5096