Technology Specialist

We're looking for someone who excels at coming up with creative solutions to technical issues. Robert Half is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Healthcare/NHS field. We encourage candidates with strong problem-solving skills and a passion for making effective change within an organization to apply to this Help Desk Analyst position. Located in Muskegon, Michigan, the Help Desk Analyst opportunity is a short-term contract / temporary role.
What you get to do every day
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
- Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups
- Independently investigate and implement solutions to technical issues- IT support ticketing system experience highly valued
- Background in user administration and bug fixing in a client server environment
- Well-founded grasp of Microsoft Server
- Microsoft Exchange Server experience preferred
- Strong familiarity with Microsoft Exchange
- Comprehensive knowledge of Active Directory
- Practical knowledge of Microsoft SQL Server
- Quality experience with Meraki
- Microsoft Office 365 experience highly desired
- Microsoft experience
- Proven knowledge of Microsoft Office Tools
- General familiarity with Microsoft SQL
- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications
- Comprehension of basic networking concepts
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity