Technology Services Officer

Introduction
The Technology Services Officer (TSO) ensures the effective Innovation & Technology (I&T) Department operations of the Business Engagement Services and Enterprise Project Management Office (EPMO) to meet the business needs of the City of Charlotte. The individual is a member of the I&T Leadership Team and plays a pivotal role in driving organizational efficiency, aligning technology initiatives with business goals, and fostering effective communications for the department.
Responsibilities include consulting with client departmental leadership to understand and achieve strategic business objectives, ensuring alignment of technology initiatives with approved strategies and standards, managing budgets, developing, and adhering to technology governance, and participating in or overseeing the procurement of technology in accordance with City requirements.
Overview
The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology companies.
Also known as the Queen City, Charlotte is home to the Carolina Panthers, the Charlotte Hornets and the NASCAR Hall of Fame. We work hard to ensure that the community will be a winning city for everyone - a truly remarkable place to live, work, learn and play. Join us in helping to keep our City thriving, ensuring upward mobility and advancement in the workplace.
Major Duties and Responsibilities

• Lead and champion the EPMO, ensuring there's successful operation and coordination amongst the various technology PMOs within the organization.
• Manage and promote standardized project management methodologies, tools, and processes across the organization.
• Advocate for the adoption and adherence to standardized program and project management practices.
• Manage and coordinate the overall citywide technology project portfolio in conjunction with the Project Management Leads from each PMO, ensuring alignment with strategic objectives.
• Monitor and report on the health and progress of the project portfolio to senior leadership.
• Provide guidance and support to project managers to enhance project delivery capabilities and leverage Agile and/or Waterfall methodologies where deemed appropriate.
• Continuously assess and improve project management processes to enhance overall organizational efficiency.
• Collaborate with business stakeholders to understand their objectives, requirements, and challenges.
• Provide oversight on the development and delivery of an effective Work Intake process that results in our customer departments choosing to involve I&T as soon as they identify a business opportunity or pain point.
• Facilitate the alignment of technology solutions with business needs, promoting a customer-centric approach to service delivery.
• Foster strong partnerships between technology teams and business units
• Develop and manage division level plans, personnel services, and budgets (operating, and capital budgets).
• Collect, analyze, organize, and present complex data.
• Interact with stakeholders and other departments across the organization to identify opportunities to enhance services.
• Performs related work as required.

Knowledge, Skills & Abilities

• Excellent written and verbal communication skills and high level of personal integrity
• Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
• Ability to partner with business stakeholders across the organization
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
• Assist with the overall business technology planning, providing a current knowledge and future
• Project management and business analysis methodologies, and service delivery
• Principles and practices of employee supervision
• Generally accepted public sector budget control methods, policies, and procedures
• Principles and practices of vendor and contract management
• Business and departmental objectives
• Experience with contract and vendor negotiations and management including managed services
• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Strategic and critical thinking
• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate effectively, both orally and in writing
• Establish program goals and objectives that support the organization's strategic plan
• Plan, implement and evaluate programs
• Direct and organize program activities

Preferred Qualification

• Bachelor's degree from an accredited college or university in Information Technology, Computer Science, or a related field
• Nine (9)+ years of experience in all facets of information technology support and strategic planning, including prior supervisory experience as well as knowledge of budget development and administration
• PMP Certification or relevant experience

Minimum Qualifications
High School Graduate or Equivalent and nine years related work experience
OR
Associate's Degree with seven years related work experience
OR
Bachelor's Degree and five years related work experience
OR
Master's Degree and three years related work experience or any equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities
Conditions of Employment
The City's Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.
Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate's written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.
Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.
The City of Charlotte is an Equal Opportunity Employer.
How To Apply
Apply online.
Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Our hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays.
Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to CityHrJobPostingsNotify@ci.charlotte.nc.us.
Benefits
The City of Charlotte provides a comprehensive benefits package to all employees.
Click here to learn more about the City of Charlotte's benefits.
The City of Charlotte is a drug and alcohol-free workplace.
In Conclusion
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