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Form of work
SalaryWelcome to Whataburger Careers!
Responsibilities:
- Manages and coordinates all activities necessary to control, track and audit Changes in the environment.
- Monitors and reviews the execution of the process at a high-level and ensures it remains consistent with the organization’s strategy.
- Reviews Change Schedule for conflicts.
- Ensures education of the Change Management process.
- Conducts post implementation reviews after the implementation of changes to include Root Cause Analysis where required.
- Ensures changes are implemented in a controlled and efficient manner, minimizing the risk of service disruptions and outages.
- Ensures Change status, progress and issues are communicated to the appropriate stakeholders. This includes the development, review and updating of communications plans to ensure relevance.
- Ensures communication strategies for all ITIL practices to align with the Change and incident management processes.
- Participates in the Incident Management Process
- Maintains all change documentation (Policies, procedures, templates, etc.)
- Develops relationships with the Business to ensure the IT Change and Communications strategies are meeting expectations
- Assumes additional responsibilities, as assigned.
Education:
- Bachelor’s degree in Business, Computer Science or related field, or equivalent work experience required
Experience:
- Experience in four or more of the following:ITIL 4.0 FrameworkChange Management conceptsDevelopment of Communications plans and strategiesKnowledge of organizational development conceptsWork with stakeholders in a fast-paced environmentWork collaboratively with cross-functional teams
- 3+ years of experience with Cloud Services
- Knowledge of CMDB
Knowledge, SKILLS, AND ABILITIES:
- Experience with and knowledge of change management principles, methodologies, and tools
- Demonstrated ability to influence others and move toward a common vision or goal
- Demonstrated ability to be flexible and adaptable; able to work in ambiguous situations
- Demonstrated ability to be forward looking with a holistic approach
- Demonstrated organizational skills with a natural inclination for planning strategy and tactics
- Demonstrated problem solving and root-cause identification skills
- Demonstrated acute business acumen and understanding of organizational issues and challenges
- Demonstrated familiarity with project management approaches, tools, and phases of the project lifecycle
- Ability to communicate well with the general public and experience in establishing and maintaining an effective working relationship with management, vendors, and co-workers
- Ability to work in a team environment
Professional Certification:
- Change management certification or designation preferred
Working Conditions/Travel Requirements:
- Expected to work the necessary time to satisfactorily fulfill job responsibilities
- Must be able to report to work timely and as required by operational/business needs
- Must be able to work a full-time schedule and work outside of normal business hours when necessary
- Some travel, both locally and long distances, (including air travel), to worksites, meeting sites, and other locations may be necessary
