Technology Service Center Technician - Remote

It's more than a career, it's a calling.

MO-REMOTE

Worker Type:

Regular

Job Highlights:

Our Technical Services Center call center is seeking an overnight shift technical service technician to take calls from employees, work through knowledgebase to resolve, or create a service now ticket for incident and escalate to appropriate department for completion while managing ticket through resolution.

MS tools and excellent customer service skills required.

Our employees work remote but must be residents of Missouri, Oklahoma, Illinois, Indiana, Texas, Florida, Kentucky, North Carolina or Wisconsin.

Job Summary:

Provides first line support and resolution for password resets, and service requests. Provides second line support for Analyst and Senior Analyst pertaining to incoming calls and incidents, to include all Clinical and Non-Clinical applications and systems. Remotely assists users of the organization's systems on all enterprise applications and hardware.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Answers, evaluates and prioritizes incoming telephone, voicemail, eHelps, and email requests from end users.
• Documents technical solutions to problems during resolution of an issue.
• Escalates issues appropriately to internal Analysts and Senior Analysts.
• Resolves Password resets/unlocks, printing, and remote assistance.
• Answers any type of call and utilizes the tools available to capture the information needed for further triaging and resolution.
• Performs other duties as assigned.

EDUCATION

• Associate's degree or IT Certificate in computer science or related field, or equivalent combination of education and experience

EXPERIENCE

• One year customer service experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Department:

8180000009 TSC Non Clinical Apps/Systems

Work Shift:

Night Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,pregnancy, veteran status, or any other characteristic protected by applicable law. Click here to learn more.