Technology Operations Lead, Travel And Hospitality

The Opportunity 

Delaware North is hiring a Technology Operations Lead to join our team. As a Technology Operations Lead, you will be responsible for overseeing, supporting, and maintaining all technology and technology-related software and hardware at Travel and Hospitality locations. If you like to innovate, enact change, and seek growth opportunities, apply now to join our team. 

Pay

Minimum – Anticipated Maximum Base Salary: $68300 - $92200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Serve as the administrator of all point-of-sale [POS] systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.
• Implement and/or guide implementation of technology solutions for the operation ensuring consistency with overall technology standards, strategy, and operational requirements.
• Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
• Provide operational status and statistics regarding technology hardware and solutions to regional director in support of the monthly operations review, as well as to site Operations Leadership and the client.
• Provide first-class technical support for all technology services and solutions, including assisting Travel Subsidiary team.
• Manage incident tracking, service requests, change management, and SLA’s in ServiceNow ticking system.
• Assist with project initiatives, new unit openings, system implementations.
• Provide training/development for current and new associates on proper procedures, regulations, expectations, systems, skillsets, and more.
• Communicate, support, and enforce governance and compliance of company standards, policies and protocols.
• Develop and maintain procedural/policy documentation as it pertains to site technology.
• Supporting and ensuring PCI compliance.

Qualifications 

• Bachelor’s degree or equivalent from an accredited college or university in Information Management, Computer Science, Computer Systems Engineering, Business Administration, mathematics, or other related field.
• Minimum 5 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems such cloud services, server technologies, and communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
• Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences often in a high paced environment.
• Experience and knowledge of information security. 
• Skilled in critical thinking, troubleshooting, multi-tasking, written and oral communication, and customer-centric approaches.
• Working knowledge of enterprise systems such as Point-of-Sale, Kronos, SHIFT Time Keeping, Microsoft Windows, and Microsoft Office.
• Knowledge required of virtualization technologies, enterprise storage technologies – especially AWS, high availability environments – clustering, AWS VPC, load balancers, Windows Server OS, Enterprise backup solutions (Commvault, AWS solutions), Lifecycle Management (acquire, provision, automation, retire), and performance monitoring tools and remediation preferred.
• Must be able to work: days, nights, weekends, and holidays based on business needs.
• Must be willing to be on call to help support unexpected emergencies.
• Must be able/willing to travel as needed to ensure client requirements and team needs are met.

Shift Details 

Day shift
Evenings as needed
Weekends
Overnight
Holidays
On call

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.