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SalaryWe hope you are interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.
Overview of the role
The Williams-Sonoma Supply ChainProduct Management organization is seeking an energetic and talented Manager of Product Management to drive high-value, high-impact functional features for our industry-leading Supply Chain organization. This role will be the functional subject matter expert for warehouse automation (ASRS/Sorter/ MHE) and related Warehouse Management and warehouse execution systems (WMS/WES). At Williams-Sonoma, we support six of the retail industry-leading brands: Williams-Sonoma, west elm, Mark and Graham, and the Pottery Barn family. This role will work across the entire functional domain of all the brands.
The ideal candidate would have the ability to attract, recruit and retain the industry's best talent and have the product experience to effectively influence/participate in business engagement, strategic planning, roadmap development and decisions to ensure we deliver high value and high impact scalable solutions in an incremental fashion, unlocking hyper-growth, data-driven decision making and creating a world of possibilities for our customers/business.
Success in the role requires agility and results orientation, strategic and innovative thinking, a proven track record of delivering successful internal and external customer solutions at scale, rigorous analytical skills, and a passion for ROI driven approaches to solving problems.
Responsibilities
- Lead product strategy and roadmap development for highly automated, parcel distribution center operations including automated sourcing and retrieval systems (ASRS) goods to person picking and pack out
- Collaborate with Business partners, engineering teams and program management to drive business value for parcel operations.
- Attract, select, and retain critical talent for the team, coach team members in Product Management soft and hard skills and overall career development
- Provide clear, specific goals to the team and communicate real-time performance feedback regularly through regular 1-1 meetings and performance discussions
- Drive meaningful business engagement catered to the unique nuances of each business team and leader and that builds credibility and trust
- Facilitate and encourage continuous development for your team on both key functional knowledge as well as the Williams-Sonoma Supply Chain domain
- Assist in continually improving the Product Management organization and making it a great place to work
- Develop an understanding of the adjacent critical WSI systems and processes including OMS, transportation, logistics and final mile
- Play an important role in transforming Williams-Sonoma Inc. into a technology hub that envisions and delivers the future of omnichannel retail with innovative AI/ML/DS solutions by hiring top talent and building a strong lasting presence in the technology community.
- Perform other duties as required including travel.
Criteria
- 8+ years of overall experience in Supply ChainProduct Management or operations for parcel warehouse automation; ASRS (automated sortation and retrieval systems), Sorters, MHE (Material Handling Equipment) and related Warehouse Management and warehouse execution systems (WMS/WES).
- 3+ years of experience building and managing a strong team of full-time and contractor product managers and business analysts. Track record of continuously optimizing workforce.
- Retail Industry Background and experience with warehouse conversion to new systems and technology that require onsite training and hyper-care support.
- Experience with unit picking of conveyable product type fulfillment models
- Experience with Warehouse Automation (Sortation, Goods to Person Picking / ASRS, Material Handling Equipment)
- Experience authoring and coaching teams on effective JIRA stories for functional requirements, detailed acceptance criteria and prioritization with delivery teams
- Experience authoring and coaching team on creating test cases that are aligned with end user expectations. Submit data requests required to execute test cases and obtain end user sign off.
- Drive functional backlog prioritization and lead various requirement discussions for product enhancements.
- Effectively partner with Operations and technology delivery teams & QA teams through gathering detailed requirements, presenting the business value, documenting requirements in JIRA and Visio process flows.
- Provide production level support for Operations and technology partners for operational go-live and ongoing deployment validation of new functionality.
- Data driven and metric-based approach to prioritization of functional enhancements or defects. Ability to quantify impact, ROI, etc.
- Experience with Manhattan Warehouse Management Systems (WMS) and other providers warehouse execution systems (WES)
- Ability to coach your team using a hands-on, show don’t tell approach while avoiding micro-management
- Excellent verbal and written communication skills.
- Strong presentation skills with demonstrated experience in making articulate and effective oral presentations to different audiences.
- Excellent interpersonal skills including such areas as team spirit, negotiation, collaboration, pitching in where needed, valuing and respecting individuals irrespective of seniority levels.
- Demonstrated ability to negotiate with and manage external vendors.
- Self-motivated and able to work independently.
- Experienced in sharing industry best practices and innovation within your domain and across Supply Chain
- Ability to work collaboratively and influence others within a matrix environment.
- Excellent organizational and leadership skills.
- Ability to develop and foster constructive business relationships and gain their trust.
- Demonstrated ability to anticipate, mitigate, and resolve conflicts across technology and business partners.
- Proven experience in developing and executing projects, meeting deadlines and operating under tight time constraints.
- Comfortable with ambiguity and calculated risk-taking
- Bachelor's degree in Supply Chain, Business or related fields, or the equivalent work experience.
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Our Mission Around Diversity, Equity & Inclusion
We firmly believe that working in a culture focused on diversity, equity, and inclusion spurs innovation, creates healthy and high-performing teams, and delivers superior customer experiences. We will create and nurture a global company culture where we confidently bring our authentic selves to work every day: where the only criteria for advancement are the quality of our work, the contributions we make to our teams and the business, and our ability to lead; and where our individual differences—whatever they may be—are valued, explored and appreciated.
Benefits Just for You
Depending on your position and your location, here are a few highlights of what you might be eligible for:
- A generous discount on all Williams-Sonoma, Inc. brands
- A 401(k) plan and other investment opportunities
- Paid vacations, holidays, and time off to volunteer
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits
- Tax-free commuter benefits
- A wellness program that supports your physical, financial and emotional health
Your Journey in Continued Learning
- In-person and online learning opportunities through WSI University
- Cross-brand and cross-function career opportunities
- Resources for self-development
- Advisor (Mentor) program
- Career development workshops and learning programs
- Speaker series
WSI will not commence an immigration case or "sponsor" an individual for this position at this time (for example, H-1B or other employment-based immigration).
Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn teen, pottery barn kids, Rejuvenation, Mark & Graham, west elm, or Outward. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
